Senior Revenue Operations Manager
About The Position
About Norm Ai Norm Ai, the leading Legal & Compliance AI company, has a client base with a combined $30 trillion in assets under management. By turning legal code into AI code, Norm enables enterprises to move faster and more comprehensively in their legal and compliance processes with reliability and trust. Norm’s platform combines frontier AI, proprietary legal reasoning systems, and embedded legal and regulatory expertise. We have recently raised more than $140 million, backed by Blackstone, Bain Capital, Vanguard, Citi, New York Life, TIAA, Coatue, Craft Ventures, Henry R. Kravis (KKR co-founder), and Marc Benioff (Salesforce CEO). Norm Ai pioneered Legal Engineering, the process that empowers lawyers to build and supervise domain-specific AI agents with Norm’s proprietary suite of no-code software tools. We hired dozens of lawyers from premier U.S. law firms and trained them as Legal Engineers, who specialize in Large Language Model powered legal workflows. Norm Ai technology is deployed inside many of the largest and most consequential institutions in the world. The company is growing quickly and hiring across all teams. About the Role We’re hiring our first Senior Revenue Operations Manager to own the end-to-end revenue engine: from named-account list development through pipeline analytics, stage-stage governance, and forecasting. You’ll partner closely across Sales, Marketing, and Finance to drive discipline in a sales-led high-ACV sales cycle and build the foundations for a world-class RevOps function. The ideal candidate will be hands-on and eager to establish the foundations of the role today with the capacity to grow as Norm scales.
Requirements
- 5+ years in SaaS Revenue or Sales Operations, ideally at a sales-led startup that has scaled to Series C and beyond
- Deep expertise with CRM and B2B account-based tools (e.g., RB2B, Demandbase, 6sense)
- Proven track record building funnel analytics and improving conversion rates in a high-ACV sales-led sales motion
- Strong data fluency. comfortable building dashboards in analytics tools or native CRM reporting
- Exceptional cross-functional collaboration and communication skills; ability to translate data into actionable insights
- You’ve helped define sales stage workflows, SLA’s, and sales frameworks in past roles
- A bias for ownership and continuous improvement. Passion for scaling a RevOps function from scratch
Responsibilities
- Pipeline & Funnel Analytics: Build and own weekly/monthly dashboards tracking conversion rates, deal velocity, aging, and forecast accuracy. Identify bottlenecks early and partner with AEs to remediate stalled opportunities.
- Sales Process Design & Governance: Work with leadership to define clear stage definitions, win criteria, and hand-off SLAs.
- Account & Territory Management: Maintain, enrich, and segment our target account list, periodically reviewing our account selection criteria and revising our assignment and coverage models.
- Deal Diagnostics & Continuous Improvement: Work cross-functionally to conduct post-mortems on stalled or lost opportunities to surface root causes and recommend enhancements to processes, collateral, or pricing.
- Systems & Automation: Own CRM (HubSpot) configuration and integrations; partner with Marketing to design workflows, lead scoring, and alerts to support our GTM motion.
Benefits
- We offer a competitive salary along with equity compensation.
- Our comprehensive benefits package includes a 401(k) plan with an employer match.
- Employees enjoy top-tier insurance coverage, encompassing health, dental, hospital, accident, and vision plans.
- For candidates needing to relocate to NYC, we provide relocation reimbursement.
- You'll thrive in our fast-paced learning environment where professional growth is constant.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
