Senior Revenue Operations Manager (Sales Lead)
About The Position
PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. We’re looking for a Revenue Operations leader focused on sales execution and pipeline rigor — someone who can partner deeply with the CRO and VP of Sales to improve how AEs build, manage, and close pipeline. As Senior Manager, Revenue Operations, you will act as the operational and analytical backbone of the Sales organization, owning the systems, processes, and insights that drive pipeline health, forecast accuracy, and deal velocity. This role is ideal for a RevOps leader who understands how elite enterprise sales teams operate and wants to shape rep behavior through data, structure, and discipline.
Requirements
- 7–10+ years in Revenue Operations, Sales Ops, or GTM Strategy within B2B SaaS.
- Deep experience supporting enterprise AEs and sales leadership.
- Strong command of pipeline mechanics, forecasting methodologies, and rep performance analytics.
- Advanced Salesforce expertise; comfortable shaping rep behavior through system design.
- Trusted partner to CROs, VPs of Sales, and Finance leaders.
- Experience operating in fast-growing, enterprise-focused sales environments.
Responsibilities
- Own Salesforce as the system of record for pipeline, opportunities, forecasting, and sales execution.
- Ensure clean stage definitions, required fields, validation rules, and rep workflows that reinforce best-in-class sales behavior.
- Partner with Marketing Ops and Deal Desk to ensure full-funnel system interoperability across GTM tools.
- Design and maintain dashboards for pipeline coverage, conversion rates, stage velocity, slippage, and forecast accuracy.
- Build AE, VP, and CRO-level views that enable effective pipeline inspection and deal review.
- Deliver proactive insights on pipeline performance and recommended actions to improve operational efficiency.
- Own opportunity lifecycle standards: stage entry/exit criteria, hygiene, close plans, and next-step rigor.
- Partner with Sales Leadership to run pipeline reviews, forecast calls, and QBR prep.
- Support territory planning, quota modeling, and capacity analysis in partnership with Finance.
- Act as the operational partner to the CRO and VP Sales on GTM execution.
- Translate sales strategy into concrete workflows, dashboards, and rep-facing tools.
- Drive continuous improvement in forecast accuracy, deal velocity, and rep productivity.
- Align Sales, Finance, and Marketing on pipeline definitions and revenue expectations.
Benefits
- 💰 Participation in the company’s employee share options plan
- 🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision
- 👪 Life Insurance
- ◻️ STD and LTD
- 💰 The opportunity to contribute to the company's 401k plan
- 🏝 Flexible PTO policy + 11 designated company holidays
- 📚 Annual learning and development allowance
- 🏡 We’re all about making WFH work for you - that’s why you’ll receive a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!
- 🧡 Enhanced parental leave
- 👨👩👧 Company-funded fertility and family-forming programmes
- 🌸 Menopause care programme with Maven
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
