Senior Revenue Operations Lead, Systems & Process
About The Position
Manhattan Associates is building a more centralized and scalable Revenue Operations capability, and the Senior Revenue Operations Analyst, Systems & Process will help innovate and refine the operating infrastructure that makes sales process, pipeline management, forecasting, and executive reporting more trustworthy. This role will serve as the RevOps business owner for Salesforce.com structure, RevTech governance, sales methodology workflows, data quality, and change management, partnering closely with Sales, Marketing Operations, Customer Experience, Finance, IT, and enablement stakeholders. The ideal candidate brings deep SFDC fluency, strong process judgment, and practical experience translating GTM operating needs into scalable system requirements, not simply taking tickets or administering fields. Success in this role requires a systems thinker who can challenge weak process, improve field adoption, and use automation and AI-enabled RevOps tools thoughtfully to reduce friction and improve revenue team productivity.
Requirements
- 5+ years of experience in Sales Operations, Revenue Operations, GTM Systems, Business Systems, or related operating roles supporting B2B enterprise technology or SaaS sales motions.
- Strong Salesforce.com fluency, with demonstrated ability to understand CRM data models, opportunity architecture, field governance, workflows, reporting dependencies, and sales process design; Salesforce certification is a plus.
- Practical RevTech experience with tools such as sales intelligence, forecasting, conversation intelligence, sequencing, enrichment, routing, intent, account scoring, or related GTM productivity platforms.
- Working knowledge of sales methodology, pipeline management, forecasting, and data quality with the ability to embed operating discipline into systems and manager inspection routines.
- Ability to translate business processes into scalable system requirements and partner effectively with IT, Salesforce administrators, Marketing Ops, Customer Experience, Finance, Sales leadership, and Enablement.
- Applied AI and automation mindset with curiosity and practical judgment about where AI-enabled workflows can improve seller productivity, data quality, insight generation, or process consistency.
- Strong process discernment and stakeholder influence with the confidence to challenge bad process, avoid unnecessary customization, and balance field needs with governance and scalability.
- Bachelor’s degree in Business, Information Systems, Analytics, Finance, or a related field.
Nice To Haves
- Salesforce certification is a plus.
Responsibilities
- Own the Salesforce revenue operating structure, including account/contact hierarchy, opportunity stages, forecast categories, required fields, stage exit criteria, activity capture, and field-level governance standards.
- Operationalize sales methodology in CRM by translating qualification criteria, manager inspection points, deal review motions, and field coaching needs into repeatable Salesforce workflows. Facilitate adoption and reinforce clean forecasting behavior.
- Govern the RevTech ecosystem, including sales intelligence, forecasting, conversation intelligence, outreach/sequencing, enrichment, intent, account scoring, and related productivity tools.
- Lead data quality and hygiene programs covering account ownership rules, duplicate management, opportunity hygiene, close-date discipline, stage aging, missing-field logic, source attribution quality, and tool usage data.
- Manage the RevOps systems roadmap by maintaining the enhancement backlog, clarifying business requirements, prioritizing changes, coordinating UAT, publishing release notes, and tracking adoption. Also, serve as the revenue business owner for SFDC enhancements, integrations, permissions, and scalable system design, partnering with IT.
- Rationalize and improve RevOps tooling by assessing tool overlap, ownership models, utilization, data flows, business value, and opportunities to consolidate or better integrate the stack.
- Identify practical AI and automation opportunities within GTM systems, such as workflow automation, AI-assisted data quality checks, account/deal insights, guided next best actions, and reduced manual seller effort.
- Drive cross-functional alignment with Marketing Ops, Customer Experience Ops, Finance, Sales leadership, Partner Operations, and Enablement so process, data, and systems decisions support the full customer lifecycle.
Benefits
- Market-leading pay
- Comprehensive health coverage
- 401(k) with 50% match up to 6% from day one
- Access Global Path, our structured development program with global opportunities
- Free LinkedIn Learning
- Mentorship
- Hybrid work options
- Flexible policies
- Onsite fitness centers
- Monthly volunteer events and opportunities to make a difference locally and globally
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What This Job Offers
Job Type
Full-time
Career Level
Senior
