Senior Revenue Cycle Manager

Pinnacle Treatment Centers • Mt Laurel, NJ

1d

About The Position

At Pinnacle Treatment Centers, we believe recovery is possible for everyone. As one of the nation's leading providers of addiction treatment services, Pinnacle serves thousands of patients daily across a network of more than 130 locations in nine states. Our mission is simple but powerful: to make recovery possible by transforming lives, communities, and the families we serve with treatment that works. We deliver evidence-based, community-based care through a full continuum of services, including residential treatment, outpatient treatment, opioid treatment programs, detoxification services, and recovery support. We meet patients where they are, making treatment accessible and tailored to individual needs because we believe that a person's zip code should never be a barrier to recovery. As our Senior Revenue Cycle Manager, you'll play a critical leadership role behind the scenes, ensuring our organization has the financial strength and operational excellence needed to continue providing life-changing care to those affected by substance use disorders. Position Summary The Senior Revenue Cycle Manager serves as a key leader within the Revenue Cycle Management team, partnering closely with the Vice President of Revenue Cycle Management, Director of Revenue Cycle Management, Finance leadership, and operational stakeholders across the organization. This role is responsible for optimizing billing, collections, reimbursement, and revenue cycle performance while driving continuous process improvements that support Pinnacle's growth and mission. The candidate is a strategic and hands-on revenue cycle leader with deep expertise in behavioral health and substance use disorder billing, including residential and outpatient treatment services. This individual will lead, develop, and mentor teammates while ensuring compliance, maximizing reimbursement, and improving the overall financial performance of the organization.

Requirements

• High School Diploma or GED required.
• Minimum of 5 years of healthcare revenue cycle management experience with demonstrated success in billing and collections operations.
• Minimum of 2 years of leadership or supervisory experience.
• Strong knowledge of: Medical billing and collections, ICD-10 and CPT coding principles, Insurance payer regulations, Revenue cycle systems and reporting tools.
• Experience managing denials, accounts receivable, reimbursement optimization, and revenue integrity initiatives.

Nice To Haves

• Bachelor's degree in Healthcare Administration, Finance, Business Administration, or related field preferred.
• Expertise in behavioral health and substance use disorder treatment billing.
• Experience supporting residential treatment, outpatient treatment, and addiction services organizations.

Responsibilities

• Lead and support a high-performing revenue cycle team through coaching, training, performance development, and operational oversight.
• Partner with Revenue Cycle and Finance leadership to establish and achieve departmental goals and key performance metrics.
• Analyze revenue cycle data to identify trends, reimbursement opportunities, denial patterns, and revenue leakage.
• Develop and implement strategies to improve collections, reduce denials, and strengthen cash flow.
• Create and maintain standardized revenue cycle workflows and best practices across the organization.
• Ensure timely and accurate claim submission across multiple levels of care and payer sources.
• Monitor accounts receivable performance and drive effective follow-up on denied, underpaid, and outstanding claims.
• Maintain productive relationships with insurance carriers and third-party payers to optimize reimbursement outcomes.
• Conduct billing audits and revenue cycle reviews to identify errors, compliance risks, and process improvement opportunities.
• Ensure compliance with federal, state, payer, HIPAA, and industry regulations.
• Collaborate with clinical and operational teams to improve documentation, coding accuracy, and charge capture processes.
• Work closely with clinical, finance, admissions, and operational teams to support organizational initiatives and growth strategies.
• Assist in implementing scalable revenue cycle processes that support Pinnacle's expanding footprint and service offerings.
• Support resolution of patient billing concerns and complex reimbursement issues.

Benefits

• At Pinnacle, every role contributes to a larger purpose. While this position does not provide direct patient care, your work directly supports our ability to deliver treatment, recovery support, and hope to individuals and families impacted by addiction.
• Our teammates are united by our core values: Compassion Accountability Respect Ethics
• Together, we are helping individuals rebuild their lives, restore relationships, and reconnect with their communities through evidence-based treatment and recovery solutions that truly work.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED