Senior Retirement Benefits Consultant

Liberty Mutual Insurance•Boston, MA

1d•$120,000 - $225,000

About The Position

Liberty Mutual’s Total Rewards Benefits team is seeking a Senior Retirement Consultant to provide operational oversight of the company’s retirement programs. The role has primary responsibility for U.S. defined contribution and defined benefit plans, with additional responsibility for Puerto Rico and Canadian retirement plans. This senior individual contributor partners with vendors and internal teams to plan, develop, and administer employee retirement and health and welfare programs, ensuring accurate, efficient, and compliant administration in accordance with plan provisions and regulatory requirements. Reporting to the Director, Retirement Strategies, the consultant serves as a retirement operations subject matter expert and supports preparation for Retirement Committee and Investment Committee meetings. The role works closely with recordkeepers, actuaries, trustees, financial advisors, and other external partners, as well as Legal, Payroll, Finance, HR, IT, and Benefits. It leads complex benefits projects from planning through implementation. Candidates living within 50 miles of Boston, MA; Portsmouth, NH; Seattle, WA; Indianapolis, IN; Columbus, OH; or Plano, TX follow a hybrid schedule and work in the office two days per week. Otherwise, the role is remote.

Requirements

7–10 years of progressive retirement plan experience, including support for large or complex employer-sponsored retirement programs.
Strong knowledge of defined contribution and defined benefit plans, including operations, regulatory requirements, compliance testing, annual processes, and operational corrections.
Strong working knowledge of ERISA, IRS requirements, and qualified retirement plan regulations, with experience identifying and resolving operational and compliance issues.
Demonstrated experience with large retirement recordkeeping platforms, actuaries, and other retirement vendors, including vendor performance management and issue resolution.
Experience supporting plan design changes, implementations, system enhancements, vendor transitions, and complex retirement projects, with cross-functional partnership across Legal, Payroll, and IT.
Experience preparing materials for or supporting Retirement and Investment Committees, with an understanding of fiduciary responsibilities and plan governance.
Strong analytical and data skills, including advanced Microsoft Excel capabilities and experience analyzing retirement plan data, reconciliations, exceptions, and operational controls.
Strong project management, problem-solving, and communication skills, including leading stakeholder meetings and developing change management communications.
Ability to work independently, manage competing priorities, and explain complex retirement issues to different audiences.
Working knowledge of health and welfare benefit programs and how they integrate with retirement programs.
Bachelor’s degree or equivalent relevant experience required.

Nice To Haves

Familiarity with financial well-being programs, participant education, and retirement readiness metrics.
Familiarity with Puerto Rico and Canadian retirement plan requirements.
Retirement or benefits professional designation, such as CEBS, QKA, QPA, or ERPA.

Responsibilities

Lead operational oversight of the company’s retirement plans, including recurring activities, compliance requirements, controls, deadlines, and annual deliverables.
Oversee retirement plan compliance and testing, including nondiscrimination and coverage testing, contribution and compensation limits, regulatory filings, and other annual requirements.
Ensure plans, programs, and processes comply with applicable laws and regulations, including ERISA and IRS requirements.
Monitor legislative and regulatory developments, including SECURE 2.0 and IRS and DOL guidance, and assess impacts on plan operations, administration, and participant communications.
Lead resolution of complex operational issues, participant claims, and plan corrections, including root-cause analysis, participant impact assessment, and corrective action.
Oversee retirement plan data integrity and operational controls, using data and analytics to identify exceptions, trends, and risks; coordinate interfaces, file feeds, reconciliations, testing, and data validation with Payroll, IT, and vendors.
Support preparation for Retirement Committee and Investment Committee meetings by developing materials, reporting, data, analysis, and operational updates, and tracking follow-through on committee actions.
Partner with Legal to maintain plan documents, amendments, summary plan descriptions, and required participant notices, ensuring operations align with plan terms.
Support retirement plan audits, regulatory filings, and governance activities with plan reporting, data, analysis, and operational expertise.
Manage operational relationships with retirement recordkeepers, actuaries, trustees/custodians, and other key vendors; set service expectations, monitor performance and deliverables, and drive timely, accurate execution.
Partner with vendors and team members to plan, develop, and administer employee health and welfare and retirement programs.
Serve as a senior retirement subject matter expert and trusted advisor to the Director, managing complex priorities and collaborating across Benefits, Legal, Payroll, Finance, IT, and HR.
Evaluate benefits offerings and recommend enhancements aligned with enterprise goals, including advising on retirement strategy, plan design changes, operational impacts, and vendor capabilities.
Lead planning and implementation of complex benefits projects and initiatives, including plan changes, regulatory requirements, vendor transitions, and system enhancements; define requirements, coordinate testing, and ensure successful delivery.
Support defined benefit initiatives, including actuarial valuations, funding and benefit calculation reviews, and pension risk transfer or annuity purchase projects.
Lead stakeholder meetings and develop change management communications explaining complex retirement and benefits changes to different audiences.
Identify and lead continuous improvement opportunities involving processes, procedures, controls, automation, vendor performance, and overall program delivery.