Senior Retail Training Specialist

First Farmers Bank & Trust • Kokomo, IN

12d • $50,000 - $70,000 • Hybrid

About The Position

Shape the Future of Banking Talent and Service Excellence

Are you passionate about developing people, sharing knowledge, and helping others succeed? First Farmers Bank & Trust is seeking a Senior Retail Training Specialist to play a key role in fostering the growth and success of our retail banking teams. In this position, you'll combine your banking expertise with your passion for coaching and development to create meaningful learning experiences for employees across the organization.

As a trusted training partner, you'll help onboard new team members, deliver engaging training programs, support branch leaders, and strengthen the skills and confidence of our retail staff. If you thrive in a collaborative environment, enjoy mentoring others, and want to make a lasting impact on employee development and customer service excellence, we'd love to hear from you.

Requirements

• Three or more years of banking experience in a role involving training or at least one year of branch management experience
• Strong knowledge of banking operations, policy and procedure, banking products & services, retail applications, and regulatory requirements
• Must have the proven ability to maintain confidentiality in daily operations and interactions with staff and customers
• Strong written and verbal communication skills
• Excellent presentation, communication, and interpersonal skills
• Strong organizational and time management skills
• Ability to work independently and as part of a team

Nice To Haves

• 2-3 years of previous experience in a training role
• Prior experience training retail leaders
• Bachelor’s degree in finance, business, education, or a related field
• Proficiency in using training software and platforms

Responsibilities

• Facilitates comprehensive training programs across designated areas and subjects, including onboarding for new hires and refresher sessions as required.
• Delivers teller training in both classroom and branch environments, with an emphasis on advanced teller duties and form procedures.
• Provides training to Personal Bankers & Retail Management and ensures they are kept informed of any procedural updates.
• Ensures exemplary customer service by addressing customer and training needs efficiently and professionally.
• Assist with development and execution of comprehensive training programs for new and existing employees
• Assist the Retail Training & Development Coordinator with ensuring Branch Managers have onboarding plans in place prior to their start with the organization
• Train retail managers on topics including, but not limited to, software (Prelim, Premier and Klarivis), lending practices, and general policies and procedures
• Conduct training sessions on various banking products, services and sales, and compliance regulations
• Provide support to retail branch staff
• Assess training needs through surveys, interviews, and consultations with management
• Create training materials, including manuals, and visual aids
• Monitor and evaluate the effectiveness of training programs and make necessary adjustments
• Stay updated on industry trends and best practices to ensure training content is current and relevant
• Provide one-on-one coaching and support to employees as needed
• Collaborate with department heads to identify and address specific training needs
• Attend scheduled career enrichment or continuing education arranged by the Retail Training & Development Coordinator
• Other duties as assigned by the Retail Training & Development Coordinator
• All other job duties as assigned

Benefits

• Medical Insurance (eligible on date of hire) with options for High Deductible Health Plan (HDHP) and Co-Pay Plan
• Vision Coverage
• Dental Coverage
• Prescription Plan
• Wellness Incentive – earn up to $25 per pay period toward premium reduction
• Life & Accidental Death & Dismemberment Insurance – 100% employer-paid
• Short & Long-Term Disability Insurance – 100% employer-paid
• 401(k) Plan
• Profit Sharing Stock Option
• Health Savings Account (HSA) contributions for HDHP participants
• Vacation time
• Sick Time
• Personal Day
• 11 Paid Holidays
• Paid Bereavement
• Paid time to volunteer (when representing FFBT and supervisor approved)
• Voluntary Donated PTO Program
• Employee Assistance Program
• Travel Assistance Program
• Educational Assistance Program
• Corporate Discounts
• Employee Referral Program
• Stock Purchase Loan Option
• Retirement Plan Counseling
• Wellness Program
• Gym Reimbursement
• Employee Quarterly Recognition Program
• AFLAC supplemental benefits
• Cincinnati Life supplemental coverage
• Family Medical Leave
• Paid Bereavement Leave
• Maternity Leave Policy

What This Job Offers

• Job Type: Full-time
• Career Level: Senior