Senior Retail Support Center Specialist

Ameris Bank•Atlanta, GA

11d•Onsite

About The Position

Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app. Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you’ll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer’s needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and purpose and how you can bring it to life as an Ameris Bank teammate. Primary contact for providing guidance and support to branch personnel for issues related to compliance procedures, regulatory procedures, policies, customer service and other branch operational needs. Performs other projects and duties as assigned.

Requirements

May provide leadership, coaching, and/or mentoring to others.
Ability to effectively communicate compliance-related issues to employees across various business lines; primarily in Retail Banking.
Must have a positive attitude and foster teamwork with enthusiasm.
Excellent verbal and written communication skills.
Ability to solve problems and multi-task while meeting established deadlines.
Must be willing to collaborate with team members within department as well as other areas.
Intermediate proficiency in Microsoft Office Suite products.
Knowledgeable of internal bank systems (such as FIS products).
Minimum 4 years of banking experience required with a focus in compliance and regulatory matters preferred.
Minimum of 2 years prior branch operations experience required.
Leadership experience required.
High school diploma or GED required.
Bachelor’s degree preferred or equivalent education and related training or experience required.

Nice To Haves

Customer service experience preferred.
Presentation experience preferred.
Project management experience preferred.

Responsibilities

Provide guidance and support to branch management and personnel via phone, email and Retail Support Request site in a timely, accurate and professional manner.
Resolving complicated customer or account issues.
Reviewing and approving Power of Attorney documents and other legal documents related to deposit account customers to ensure compliance with bank policy and minimize risk.
Implement policies and procedures meant to ensure compliance with applicable laws, regulations, and standards.
Track and interpret laws or regulations impacting the business, and offers suggestions to managers seeking to ensure compliance.
Coordinate currency needs of branches by ordering, tracking and monitoring currency.
Conduct reviews of deposit account charge-offs to ensure all applicable documentation is collected and tracked.
Conduct periodic tests and audits of organizational operations.
Conduct initial review of alleged compliance violations and escalate to leadership as needed.
Monitor and ensure smooth operations within the branches from the standpoint of customer relations, security, risk and operations through regulatory and procedural compliance.
Share in responsibility of handling wires, overdrafts and Regulation CC decisions, when needed.
Responsible for gather and reporting necessary exam and audit material.
Assist with updating and communicating branch policy and procedures.
Perform Branch Operations Reviews, as assigned.
Correspond and communicate with vendors, peers and internal partners in a professional manner.
Ensure branch completion of correcting CIP exceptions and due diligence requests.
Prepare reports as necessary.
Identify training needs based on incoming requests and calls.
Facilitate meetings and in person training, when necessary.
Identify and recommend opportunities for process improvement to optimize efficiency and customer experience.
Perform work under minimal supervision.
Practices ethical sales behaviors in accordance with Ameris’ core values of Integrity and Honesty; always acts in the best interest of the customer when offering additional products and services.