Senior Bilingual Retail Sales and Customer Service Associate in Phoenix, AZ at S Central Ave

Western Union•Phoenix, AZ

6d•Onsite

About The Position

As a Front Line Associate (FLA), you will be responsible for maintaining guest services and providing valuable customer service. Schedules may include weekends and holidays. This is a 100% in-person role where the expectation is to work from the office full time. Western Union values in-person collaboration, problem solving, and ideation whenever possible, believing this fosters common ways of working and supports how initiatives are executed for customers.

Requirements

Prior experience in customer service.
Prior experience handling financial transactions.
Fluency in both English and Spanish, with strong communication skills in both languages required.
Experience working with Microsoft Office Suite and general computer literacy.
Self-motivated with the ability to balance transactional responsibilities while supporting business development and marketing efforts during slower business periods.

Responsibilities

Deliver exceptional guest service, ensuring a positive customer experience in line with company standards.
Process money transfer transactions and efficiently manage cash register operations.
Uphold loss prevention protocols, strictly adhering to company policies and store standards.
Handle money transfer procedures and related services, ensuring accuracy and compliance.
Manage company funds, ensuring precise reconciliation with daily receipts and records.
Implement strong security measures to safeguard company funds and maintain financial integrity.
Perform daily reconciliation of money transfers to ensure accuracy and transparency.
Provide timely and accurate updates to customers regarding the status of their orders.
Conduct outside marketing and community outreach activities to engage customers, generating new business growth opportunities and increasing brand awareness.