Senior Retail Operations Manager

Dufry Careers•Tucson, AZ

4d•$70,416 - $85,353•Onsite

About The Position

The Sr. Retail Operations Manager at Tucson International Airport provides operational support and oversight for retail operations, serving as a critical link between Shift Managers and Multi-Unit Management. This role ensures consistent execution of operational standards, drives staff development, and maintains accountability for performance metrics while facilitating communication between front-line management and senior leadership.

Requirements

Minimum 6 years of combined education and professional experience in retail operations.
At least 4 years in a leadership role supervising retail operations teams.
Bachelor’s degree in Business Administration, Retail Management, Marketing, or related field may substitute for 2 years of experience.
Strong knowledge of retail regulations, employment laws, and safety standards.
Proficiency in retail technology platforms including POS systems, inventory management software, scheduling systems, and reporting tools.
Ability to analyze KPIs such as sales per square foot, inventory turnover, shrink rates, and customer conversion metrics.
Expertise in inventory management, planogram execution, and visual merchandising.
Strong business acumen and operational mindset.
Ability to lead, coach, and develop teams across multiple locations.
Excellent problem-solving, decision-making, and communication skills.
Demonstrated ability to foster positive work environments and drive engagement.

Responsibilities

Ensure proper execution of opening and closing procedures by holding Shift Managers accountable for operational checklists and standards.
Provide coaching, performance feedback, and support to Shift Managers and retail associates; ensure proper scheduling and adherence to engagement behaviors.
Monitor and analyze operational and financial data to achieve unit goals; implement corrective actions and share performance insights with Multi-Unit Manager.
Oversee daily inventory processes, vendor coordination, equipment maintenance, and compliance with receiving and processing procedures.
Maintain brand standards and lease compliance; ensure visual merchandising and store presentation meet requirements.
Resolve complex customer and associate issues using sound judgment; implement strategies to enhance customer satisfaction and revenue growth.
Conduct on-the-job training for associates and Shift Managers; communicate company initiatives and serve as liaison between front-line staff and Multi-Unit Manager.
Ensure compliance with federal, state, and local safety and health standards; train staff on safety protocols and maintain regulatory compliance.
Maintain proficiency in retail management systems (e.g., MIV, Crunch Time, Kronos); embrace new technology and train staff on system usage.
Implement marketing programs and promotional activities; develop creative strategies to drive revenue and operational excellence.