Senior Sales Associate - New Store

Bob's Discount Furniture • Catonsville, MD

1d • Onsite

About The Position

As a Senior Retail Guest Experience Specialist at Bob’s Discount Furniture, you’ll serve as a trusted guide, helping customers navigate their shopping journey with honesty, enthusiasm, and expert product knowledge. In this advanced sales role, you’ll lead by example on the showroom floor—driving sales, ensuring customer satisfaction, and mentoring peers. You’ll embody The Bob’s Way while delivering a consistent, personalized, and service-centric experience every step of the way. This is a full-time, in-store position requiring availability on evenings, weekends, and holidays.

Requirements

• Demonstrated ability to deliver exceptional customer service
• Proven ability to drive sales and achieve goals in a retail environment
• Strong team orientation and problem-solving mindset
• Must be at least 18 years old to be considered for employment
• Customer relationship building and needs-based selling
• Team collaboration and peer leadership
• Goal setting and self-motivation
• Sales performance and product presentation
• Conflict resolution and service recovery
• Communication, listening, and problem-solving
• Brand promotion and guest engagement

Nice To Haves

• Commission-based sales experience
• Previous customer service or retail background
• Experience coaching or mentoring peers
• Familiarity with service warranties and financing tools

Responsibilities

• Serve as a trusted guide, helping customers navigate their shopping journey with honesty, enthusiasm, and expert product knowledge.
• Lead by example on the showroom floor—driving sales, ensuring customer satisfaction, and mentoring peers.
• Embody The Bob’s Way while delivering a consistent, personalized, and service-centric experience every step of the way.
• Drive sales.
• Ensure customer satisfaction.
• Mentor peers.
• Retail showroom readiness and floor execution.

Benefits

• National Medical, Dental, and Vision Insurance
• Paid Time Off: Vacation, Sick Days, Holidays, Work Anniversary—and your Birthday!
• 401(k) Profit Sharing Plan with a generous company match
• Employer-paid Life Insurance and optional add-ons
• Pet Insurance and Financial Wellness Support
• Tuition Reimbursement and Scholarships for team members and dependents
• Career development through Bob’s Blueprint and Workday Learning
• Employee Discount from Day 1 and Hays Perks merchant savings

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed