Sales Associate - Guest Experience Specialist

Bob's Discount Furniture • Solon, OH

5d • Onsite

About The Position

As a Senior Retail Guest Experience Specialist at Bob’s Discount Furniture, you are more than just a sales associate—you’re a trusted advisor, a customer champion, and a team leader on the showroom floor. You’ll guide customers through a service-first shopping journey, help them find beautiful home solutions, and represent The Bob’s Way in every interaction. This role offers the opportunity to develop leadership skills, drive sales performance, and grow with one of the fastest-growing furniture retailers in the country. This is a full-time, in-store position requiring availability on evenings, weekends, and holidays.

Requirements

• Strong customer focus
• Sales acumen
• Teamwork
• Drive for continuous learning and improvement
• Ability to build relationships
• Ability to exceed goals
• Ability to deliver a world-class guest experience
• Customer service and relationship building skills
• Consultative selling and product presentation skills
• Sales performance and goal achievement skills
• Leadership presence and team collaboration skills
• Conflict resolution and guest issue handling skills
• Communication and active listening skills
• Proficiency in using digital tools and financing systems (e.g., tablets, CRM)
• Ability to execute processes and maintain showroom readiness
• Ability to engage customers and deliver exceptional service
• Track record of achieving or exceeding sales goals
• Effective team collaboration and leadership potential
• Must be at least 18 years old
• Must be able to stand, walk, and move about the store for extended periods
• Ability to lift, push, or pull up to 25 lbs. without assistance; up to 50 lbs. with or without reasonable accommodation
• Frequent bending, twisting, reaching, and other physical activity throughout the day
• Ability to sit or stand continuously to complete assigned tasks

Nice To Haves

• Experience in commission-based or customer-facing sales
• Previous customer service or retail experience
• Exposure to peer leadership or training

Responsibilities

• Guide customers through a service-first shopping journey
• Help customers find beautiful home solutions
• Represent The Bob’s Way in every interaction
• Develop leadership skills
• Drive sales performance
• Engage customers and deliver exceptional service
• Collaborate effectively with the team
• Handle guest issues and conflict resolution

Benefits

• National Medical, Dental, and Vision Insurance
• Paid Time Off: Vacation, Personal Days, Sick Leave, Holidays, Work Anniversary—and Your Birthday!
• 401(k) Profit Sharing Plan with a generous company match
• Employer-paid Life Insurance and voluntary life coverage
• Pet Insurance
• Financial wellness resources
• Tuition Reimbursement
• Employee scholarships
• On-demand learning and leadership development via Workday Learning
• Generous Employee Discount on Day 1
• Hays Perks merchant discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed