Meta Lab Senior Retail Experience Expert

Channel Partners • Paradise, NV

1d • $29 - $33 • Onsite

About The Position

Join the Meta Store Retail team at the Wynn Resort to bring Smart Wearables and Meta Quest mixed reality experiences to life. The Senior Experience Expert creates an excellent in-store customer experience through immersive, hands-on demonstrations of AR and VR products and customer education. This role leads large-scale events, serves as a sales-floor escalation point when management is not present, and trains new hires in collaboration with the Retail Manager. The position also supports store operations and performance goals. The ideal candidate is a tech-savvy leader with strong attention to detail, communication and problem-solving skills, and flexible availability.

Requirements

• High school diploma or equivalent.
• At least 2 years of customer-facing experience in premium retail.
• Proven experience in presentations, public speaking, and/or storytelling.
• Familiarity with AR/VR technology.
• Strong interpersonal communication and soft skills, including written, verbal, and on-camera communication.
• Ability to use advanced customer service and industry-related experience to train team members.
• Results- and detail-oriented.
• Tech-savvy and passionate about technology.
• Ability to ask effective questions and actively listen.
• Initiative, self-motivation, and a continued drive to learn.
• Strong problem-solving and conflict-resolution skills.
• Ability to work well in a team environment.
• Reliable transportation to and from work.
• Flexible availability, including availability to work weekends.
• Ability to regularly talk, sit, stand, walk, bend over, use hands and arms repetitively, use legs repetitively, and grasp.
• Ability to frequently lift and carry up to 25 pounds and occasionally lift and carry up to 50 pounds.
• Continuous hand-eye coordination and fine manipulation.

Responsibilities

• Develop expert knowledge of the client's products, including features, benefits, and accessories.
• Demonstrate AR/VR products to customers and help them explore how the products can shape the way they play, learn, and experience the world.
• Serve as a customer escalation point for the sales-floor team when management is not present.
• Lead and execute large events in the dedicated space, creating immersive experiences for attendees.
• Perform daily operations, including opening and closing procedures, and maintain interactive customer displays.
• Work with the Retail Manager to achieve goals and key performance indicators and develop action plans when targets are not met.
• Train new hires in collaboration with the Retail Manager.
• Perform other duties as assigned by management.

Benefits

• Weekly pay schedule and early wage access.
• Health and wellness benefits plans.
• Paid time off and holidays.
• Paid training.
• 401(k) with employer matching.
• Referral bonus.
• Flexible spending accounts for parking, transit, dependents, and healthcare costs.
• Opportunity to work with a growing company that rewards and promotes its employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED