Meta Lab Senior Retail Experience Expert
About The Position
Join our Meta Store Retail team as we bring Smart Wearables and Meta Quest mixed reality experiences to life! As a Senior Experience Expert, you are focused on creating the best in-store customer experience through immersive, hands-on demos of AR & VR products and educating customers. You will be the lead person on all large-scale events. You will train new hires in collaboration with the Retail Manager. Our ideal candidate is a tech-savvy leader with high attention to detail, exemplary communication skills, natural problem-solving abilities, and must have completely open and flexible availability.
Requirements
- High School Diploma or equivalent
- 2+ years of customer-facing experience in premium retail
- Proven experience in presentation, public speaking, and/or storytelling
- Familiar with AR/VR technology
- Extremely strong interpersonal communication, soft skills, written, verbal & on camera
- Ability to leverage advanced customer service & industry-related experience to train team members
- Must be results and detail-oriented
- Must be extremely tech-savvy and passionate about technology
- Ability to ask effective questions and be an active listener
- High level of initiative and self-motivation with a continued drive to learn
- Strong problem-solving and conflict resolution skills
- Able to work well both in a team environment
- Must have reliable transportation to get to and from work on time
- Flexible availability; available to work weekends
Responsibilities
- Be a subject matter expert! Fully understand the features & benefits of our client’s products, including accessories
- Demonstrate AR/VR products to customers and influence how they play, learn & experience the world around them.
- Serve as a customer escalation point for the team on the sales floor when management isn’t present
- Lead & execute large events within the dedicated space by creating immersive experiences with the attendees
- Perform day-to-day operations, including but not limited to; opening & closing procedures & maintain interactive customer displays
- Achieve all goals & key performance indicators; in partnership with the Retail Manager, develop action plans when targets are not met
- Other duties as assigned by management
Benefits
- Weekly pay schedule and early wage access
- Health and wellness benefits plans
- Paid time off and holidays
- 401(k) with employer matching
- Paid training
- Meals provided
- Free client product throughout your employment
- Free on-site parking
- Select locations within the Bay area may also have access to a free shuttle (routes available upon request)
- BDS Employee discount program
- Referral bonus
- Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs
- Opportunity to work with a growing company that actively rewards and promotes its employees
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
