Senior Restaurant Manager

P.F. Chang's • Keystone, IN

2d • Onsite

About The Position

The Senior Restaurant Manager is a lead front-of-house management role responsible for overseeing and executing all front-of-house functions in accordance with P.F. Chang’s established procedures and under the direction of the Operating Partner. This role involves supervising and training all Hospitality Team Members, developing schedules, conducting pre-shift meetings, and ensuring staff adherence to dress code and safety standards. The manager is also accountable for managing controllable expenses, supporting inventory execution, ensuring side work completion, and handling guest service issues professionally. The position requires a hands-on approach in a fast-paced, high-volume restaurant environment.

Requirements

• 3+ years of experience in restaurant management
• Must possess a valid driver’s license to perform occasional duties such as providing shift coverage, meeting liquor license requirements (depending on the state), delivering large catering orders (which may include operating a rental truck), making supply runs, local restaurant marketing, attending offsite training and business meetings, and traveling between restaurant locations to support operations
• Experience working in a hands-on, fast paced, high volume environment
• Experience mentoring and training hourly team members
• Strong communication skills with the ability to resolve conflict and provide direction to your teams

Nice To Haves

• Experience in a casual restaurant or upscale dining
• Experience working in a corporate restaurant chain with established processes, systems, and accustomed to corporate structure and protocols
• Involvement/understanding of managing inventory, cost of goods and overall control of financials

Responsibilities

• Supervises and facilitates training of all Hospitality Team Members
• Must be able to articulate clearly to Team Members, other members of Management, and our Guests
• Develops schedules for all Hospitality Team members
• Holds pre-shift meetings to provide daily focus and continuous direction for staff
• Holds front of house staff accountable for dress code standards
• Accountable for following and executing all state safety and sanitation guidelines
• Supports the execution of inventory
• Manages controllable expenses for their area of responsibility
• Ensure all side work is appropriately assigned and completed
• Manages check-outs for all Hospitality staff
• Ensures a clean and safe environment for all Team Members and Guests
• Handles Guest Service issues professionally and with compassion
• Lives the Message in all aspects of the position and inspires others to do the same
• Must be able to stand and walk for periods of eight to ten hours in length each shift
• Must be able to reach, bend, balance and transport various objects weighing up to 30 lbs repeatedly during a shift. At times it might be necessary to lift up to 50 lbs
• S/he must be able to operate kitchen equipment including a wok, mixer, slicer, buffalo chopper as well as have the ability to use knives appropriately and maintain their integrity

Benefits

• Comprehensive Benefits : Medical, dental, vision, 401(K), and paid time off.
• Competitive Pay & Performance Incentives : Monthly and annual bonuses based on performance.
• Professional Development : Paid management training program to enhance skills and advance career - we promote from within.
• Referral Program : Earn a $250 referral bonus for Team Member positions and $500 for restaurant management positions through our employee referral program (for locations other than home location).
• Exclusive Discounts : Access exclusive employee discounts.
• Holidays : Most locations closed on Thanksgiving and Christmas.
• Supportive Community : Financial assistance through the Lucky Cat Fund during hardships for qualifying team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees