Senior Resolution Officer

Royal Bank of Canada • Dartmouth, NS

2d • Hybrid

About The Position

Responsible to effectively analyze issues and provide resolution to escalated vendor and business partner inquiries, using expert knowledge of accounts payable processes. Acts as subject matter expert for vendor and business partner care issues, identifying continuous improvement opportunities, developing action plans and solutions. Provides support to AP processors for escalations on Accounts Payable transactions.

Requirements

• Willingness and ability to learn quickly, apply your knowledge, and grow within a large organization.
• Knowledge or experience in Accounts Payable , and / or a good working understanding of Vendor statements and invoices.
• Excellent interpersonal and highly developed communication skills (verbal and written).
• Good organizational skills and ability to prioritize activities to ensure objectives are met in a rapid paced and changing environment.
• Ability to resolve any minor conflicts/issues and escalate to others as appropriate and change management and collaborative mindset.

Nice To Haves

• University or College degree in Accounting, Finance or Business, or equivalent experience.
• Experience reading and understanding vendor invoices and statements.
• Exposure to Lean Six Sigma or process reengineering.
• Experience with AP applications such as SAP, Great Plains or Peoplesoft and proficiency in Microsoft suite of applications, intermediate to advanced Microsoft Excel. French speaking

Responsibilities

• Takes ownership and accountability for the resolution of issues and concerns at the first point of contact; demonstrating a long-term perspective in addressing vendor/business partner concerns
• Provides consistent and high quality service within established benchmarks contributing to achievement of service levels (SLA’s and KPI’s)
• Ensures all documents/data are examined for completeness and accuracy, and takes appropriate steps to correct any errors or omissions
• Proactively identifies and recommends solutions to recurring errors and service gaps; acts as a referral point/Subject Matter Expert (SME) for the team.
• Maintaining Generic mail box to ensure inquiries are answered promptly, within SLA’s.
• Maintain high proficiency in accounts payable systems and processes and controls ensuring compliance with policies and procedures
• Demonstrate a continuous improvement mindset
• Exercises due diligence in following operational risk policies, procedures, standards and guidelines.

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Flexible work/life balance options

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree