Senior Resolution Coordinator, Contact Center
Walmart•Bentonville, AR
•$16 - $28•Onsite
About The Position
Deliver advanced resolution and consultative support to Marketplace sellers by managing escalations and driving proactive improvements. This role balances complex issue resolution with coaching to promote seller success.
Requirements
- 6 months experience addressing and responding to customer requests in a contact center or retail industry environment.
- 6 months experience with basic computer processing/data entry software.
Nice To Haves
- 1–2 years in contact center or consultative support.
- Proven escalation handling experience.
- Advanced CRM and multi-system fluency.
- Evidence of proactive customer coaching.
- In retail, contact center operations, or a related area
Responsibilities
- Manage escalated seller contacts requiring judgment and solutioning.
- Provide tailored coaching to improve seller performance, using AI insights.
- Document complex cases thoroughly in CRM.
- Support queue management and process adherence.
- Serve as a point of reference for junior associates.
Benefits
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Tuition, books, and fees are completely paid for by Walmart (Live Better U program)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
