Senior Residential Loan Processor/Closer

Hanscom Federal Credit Union•Littleton, MA

3d•Hybrid

About The Position

As a member of our Residential Lending Department, you will join a dynamic team of purpose-driven individuals committed to delivering exceptional service to our members. Hanscom Federal Credit Union is a member-first organization that prioritizes integrity, teamwork, innovation, and empathy. We make business decisions with our members at the top of mind, are honest and committed to doing what's best for our members and our company, believe we are in this together and all benefit from our success, identify new ideas for processes or products that will lead to positive changes and take the initiative to implement the changes, and understand that communication starts by listening, understanding diverse perspectives, and caring about others’ sustained success.

Requirements

3 – 5 years mortgage servicing and/or closing experience.
A high school degree or equivalent
Must have good organizational, analytical and customer service skills.
Mortgage computer skills.
Must be authorized to work in the US

Responsibilities

Maintain the integrity of the loan data from time of application to closing.
Review new loan package for completeness of borrower information, and review and highlights potential issues on credit report such as undisclosed HELOC/2nd mortgage, fraud detection, red flag alerts, report comments, OFAC, public records, and date of 1st mortgage. Review and investigate red flags and fraud alerts from credit bureau or/or DU, and document findings.
Obtain pertinent documentation as directed by the Residential Loan Processing Team Lead or Underwriter. Ensure all documentation is uploaded to Image Flow paperless system within MortgageBot.
Upon receipt of loan file from loan officer, review application data, update all fees and send Initial Disclosure package to borrowers according to regulatory deadlines. Collect appropriate fees from borrower for application deposit. Prepare Rate Lock and Change of Circumstance disclosures when needed. Throughout the process, keep borrowers informed regarding the status of the loan, both by phone and email.
Respond in a timely manner to borrowers’ and third-party agents’ (i.e. closing agents, appraisers, realtors etc.) inquiries during the mortgage process.
Utilize MortgageBot reports to manage their pipeline, track the timely return of all required documentation (appraisals, titles, verifications, approval conditions, etc.). Keep up to date on financing date and closing date on purchases.
Analyze all documents to ensure loan packages are complete and accurate. Reviews documents for possible identity fraud, etc. Forward the file to underwriting for approval.
Once approval is issued, responsible for tracking and collection of documentation to ensure conditions are satisfied. Once complete, generate Clear to Close form, update fees and submit to underwriting for final approval.
Assist Residential Loan Processing Team Lead in scheduling of mortgage and home equity closings.
Prepare mortgage and home equity closing documents, including verifying all conditions are met, reviewing all documents for completeness and accuracy, ensuring timely delivery and accuracy of the preliminary Closing Disclosure, and issuing the closing package and funds in a timely manner.
Provide backup on the quality review on post-closing files to confirm all notes, mortgages and other required documentation have been completed correctly, and figures are accurate.
Act as mentor to the Residential Loan Processor / Closers and other team members within HFCU. Identifies training needs for Residential Processing Team Lead when necessary.
Represent the credit union in a professional manner; provide quality service to members and internal customers. Cross-sell CU products and services where applicable.
Perform other related duties as required.