Senior Residential Homes Manager

Community Living & Support Services (CLASS)•Pittsburgh, PA

1d•Hybrid

About The Position

Community Living and Support Services (CLASS) of Pittsburgh, PA is looking to hire a full-time Senior Residential Homes Manager! This role is for individuals who desire working for a company that is invested in their professional development and strives to make a difference in the lives of isolated and vulnerable populations in their community. The goal is to build a stronger community and ensure that all people, regardless of ability, can live, work, and play in the communities of their choice.

Requirements

Bachelor's degree in the human service field with five years of related experience, including two years of administrative/supervisory experience.
Knowledge of waiver funded programs and regulations through the Office of Developmental Programs and the Office of Long-Term Living.
Proven track record of setting and achieving aggressive goals.
Demonstrated effective leadership in coaching and developing staff to create a work environment recognized for achieving excellent and goals attainment.
An innovator, capable of creating or seizing opportunities to improve service effectiveness and participant positive outcomes.
Organized and detailed, excellent in multi-tasking, and able to handle extensive amounts of paperwork/documentation.
Demonstrate a commitment to diversity, inclusion and staff development, valuing a diversity of perspectives and encouraging input from all team members.
Excellent written and oral communication skills, as well as exceptional interpersonal communication skills.
Possession of strong analytical skills and sound judgement.
Self-directing and independent with ability to work and make timely decision with little direct supervision.
Implement all responsibilities in a professional, timely and effective manner.
Promote fair and equal services, work environment and culture.
Respond to individuals, family members and other staff in a sensitive, tactful and professional manner.
Accept and render criticism in a professional manner.
Attend trainings related to job functions as required.
Be a self-directed, organized and responsible professional with the ability to function as a team member.
Remain accessible and available as possible to all individuals involved with Residential program; on-call to address residential services emergencies.
Be an advocate, model and educator of the person-centered philosophy and our agency’s values and mission.
Adhere to policies established by CLASS, its relevant funding sources and Board of Directors.

Responsibilities

Continue development of innovative residential supports, based on the desires and strength of the individuals supported through the division using such concepts as interdependence, person centered planning, supported living, etc.
Ensure compliance with relevant funding sources while advocating for the rights of the individuals supported by Residential Supports to live as regular citizens.
Work with Residential Supervisors regarding the recruitment, training, evaluation and supervision of residential supports staff.
Provide guidance and suggestions to Residential Supports supervisory staff regarding changes in the method service provision.
Responsible for understanding and overseeing the electronic visit verification (EVV) system to include oversight of the call dashboard, creating master schedules, assigning shifts, and other EVV related tasks.
Host state and county representatives during inspections and licensing or other special occasions when designated.
Schedule and conduct staff training sessions and provide feedback regarding positive approaches, agency values and philosophy, and other relevant topics.
Represents agency at inter-agency meetings and committees.
Serves as medication supervisor and emergency on-call contact via an emergency calling system.
Works with Director of Residential in the investigation of alleged abuse.
Oversees and approves vacation schedules of Residential Homes Managers and assumes residential supervisory duties during these and absences, as necessary.
Serves as purchasing agent as deemed appropriate by Director of Residential.
Oversee and assist the Residential Homes Managers with finance logs, spending forms, and other financially related matters.
Assist Residential Homes Managers with completion of attendance forms required by various funding sources in a timely and correct manner.
Coordinates and oversees the completion of the annual internal evaluation process.
Conducts at least monthly visits to all individuals' homes in an effort to ascertain consumer and staff satisfaction for services, which are provided.
Serve as contact for other service providers and families in the absences of any Residential Homes Managers.
Maintain regular contact with family members to ensure open communication and proactively deal with any potential problem or concerns.
Serve as next step in the chain of command for individual and family question and concerns regarding staff, program procedures and other matters of importance.
Develop and implement a staffing plan to be used in the event of an emergency (i.e. snow storm, last minute staff call off, etc.) thus ensuring adequate support provision.
Assist the Director of Residential in program development and overall administration.
Explore and secure alternative housing options with focus on meeting the individuals' desires to live where they want and with whom they want.
Attend monthly Residential Homes Managers meetings, residential annual reviews, etc.
Perform other duties as assigned.