Senior Residential Claims Expert – High Net Worth (PCA | Field & Desk)

TD•Montreal, QC

17d•CA$79,100 - CA$111,700•Onsite

About The Position

This is a career move for seasoned professionals who thrive on complexity, autonomy, and influence. The TD Insurance Private Client Advice (PCA) claims Residential team supports clients who are part of the high-net-worth insurance program. These clients have assigned Private Account Managers that work closely with them. This role involves leading complex residential claims across a wide range of severities, from large-loss files ($250K+) to lower-value claims, all managed with exceptional precision, discretion, and high-touch service expected by high-net-worth individuals. The position requires a high degree of autonomy, judgment, and ownership, where expertise directly drives claim strategy and outcomes. The successful candidate will deliver a premium, relationship-driven experience to a sophisticated client base with elevated expectations and be recognized as a subject matter expert, contributing to best practices across the team.

Requirements

5+ years of experience handling residential claims.
Valid AMF Claims Adjuster License (mandatory).
Proven ability to manage high-value, complex, and sensitive claims with sound judgment.
Strong communication, negotiation, and stakeholder management skills.
Experience working with high-net-worth clients and delivering a tailored, premium service approach.
Ability to engage with senior stakeholders and influence.

Responsibilities

Lead the end-to-end management of residential claims, from investigation to resolution.
Conduct on-site investigations, meeting clients, experts, and stakeholders.
Deliver a high-touch, discreet experience aligned with high-net-worth standards.
Take ownership of negotiations and settlement strategies, balancing client needs and risk.
Act as a trusted advisor during critical and sensitive situations.
Apply strong risk assessment and financial discipline on high-exposure and complex files.
Ensure defensible decisions and audit-ready documentation aligned with regulatory and internal requirements.
Drive quality outcomes, cost control, and leakage prevention.
Influence claims strategy as a recognized expert in complex file management.
Contribute to continuous improvement initiatives and best practices.
Collaborate with internal stakeholders, vendors, and industry experts to deliver optimal outcomes.
Share expertise and elevate team capability and knowledge.
Build strong, trusted relationships with Private Account Managers and leadership.
Demonstrate leadership through ownership, influence, and accountability.
Contribute to a high-performance, inclusive team environment.