Senior Resident Services Coordinator - Swiss American & 937 Clay

Chinatown Community Development Center•San Francisco, CA

23d•$31 - $33•Onsite

About The Position

The Senior Resident Services Coordinator plays a pivotal role in providing services, fostering community engagement, and implementing programming for residents of Single Room Occupancy (SRO) hotels in the Chinatown/North Beach neighborhoods. This position will staff an SRO service hub that serves all SRO residents, with a specific focus on the 937 Clay and Swiss American Hotel properties. This position works within a trauma-informed care model utilizing best practices and recognizes the impact of the social environment and the importance of community to improve an individuals’ quality of life. This position is responsible for planning and coordinating on-going onsite programming including health and wellness, aging-in-place, education, cultural events, community organizing, and community building and engagement; provides information and referral helping residents in need of higher care coordination including APS, and clinical support; utilizes clinical techniques such as de-escalation and motivational interviewing; develops new relationships and partnerships with outside service providers to bring new ideas, resources to our residents; and supports residents around housing stabilization needs.

Requirements

Ability to work with people from ethnically and socio-economically diverse backgrounds
Sensitivity to issues facing elderly populations
Ability to facilitate group activities with challenging participants
Crisis de-escalation and resolution skills
Bachelor’s Degree in Social Work or related field and two (2) years of experience in providing direct services in the form of information, referrals, and/or linkages to community and public resources to low-income populations and one (1) year of experience in developing, organizing, and implementing group activities, or
High school diploma or GED and a combination of five (5) years of experience in providing direct services in the form of information, referrals, and/or linkages to community and public resources to low-income populations as well as experience in developing, organizing, and implementing group activities
One year of experience in developing, organizing, and implementing group activities
One year of experience working with older adults
Experience in program planning, facilitating meetings, and conducting training
Ability to work effectively with culturally diverse populations
Bilingual in English/Cantonese
Knowledge of, and sensitivity to, the needs of low-income people
Ability to travel throughout San Francisco

Nice To Haves

Knowledge of public benefits and how to screen for benefits eligibility
Experience providing services to seniors and adults with substance use/mental health needs
Experience working in a Permanent Supportive Housing environment
Experience working with on-site Property Management to promote housing stabilization/retention for low-income residents
Experience working within a Harm Reduction Model
Familiarity with the resources available in the neighborhood and surrounding neighborhood of the work site

Responsibilities

Act as a core member of the SRO service hub team, serving CCDC’s SRO residents
Offer ongoing supportive services to residents including case management, information and referral, housing stability assistance, leading coordination with Property Management and other third-party providers
Collaborate with onsite staff, other CCDC departments, and city funders in optimizing service delivery
Organize, set-up, implement, and evaluate activities including larger community events focusing on cross-cultural community building
Create and implement programming at the property with a focus on aging-in-place, health & wellness, and educational workshops
Build, maintain, and monitor relationships with social service agencies to bring additional programming to the property
Provide technical assistance, staffing support and translation services to all resident groups
Support residents facing housing stability issues, including applying for rental assistance.
Lead other resident services team's projects that come up throughout the year such as an Inter-Property field trip, food programs (Meals on Wheels, food box program, food drives, food pantries, etc.), and greening activities
Mentor new Resident Services site staff including participating in staff shadowing during onboarding
Field resident questions on operational protocols and procedures and issues including Property Management policies and procedures, rent, work orders, payment plans, reasonable accommodations, critical incidents and general coordination of Property Management meetings and communication.
Order and physically shop for and purchase program supplies
Triage with multiple CCDC departments to support residents involved in relocation
Gather, track and provide information for city mandated reporting
Orient new residents to Resident Services, working with them to identify services/benefits that best fit their needs
Provide direct services such as information and referrals, and translation/interpretation assistance to an increasingly higher needs population
Work with the Clinical Director to assess residents in need of more clinical support, referring them to the in-house Wellness Team or Interdisciplinary Care Team when applicable.
Assist in crisis intervention and coordinate with comprehensive crisis team, APS, and other external agencies as needed
Develop on-going cooperative network of government and social service agenciesServe as an advocate and liaison for residents with service agencies and/or property management
Work in partnership with residents on their rights and responsibilities as tenants
Work on site relocation projects, supporting residents to ensure continuum of care- Triage with multiple CCDC departments to support residents involved in relocation
Plan, develop, coordinate, and lead on-site and off-site educational, social, and recreational activities that may include, but are not limited to, the following: health and aging, safety, and nutrition workshops; holiday celebrations; outings; voter education; disaster preparedness workshops; and fire drills
Provide mediation between residents when needed
Support resident leadership and empowerment through resident volunteerism or existing resident groups
Work with property staff and residents to develop and implement activities and systems that promote safety and security
Educate and/or link residents to community/neighborhood projects that impact their quality of life
Collaborate with Community Organizing and Planning on neighborhood issues that affect our residents; mobilize resident leaders to promote civic activism and advocacy around these community issues
Track resident services data in multiple databases on a regular basis
Complete/maintain service reports, grant reports, activities budgets, program files, and other paperwork
Provide information for and/or assist with writing grant applications
Conduct resident surveys to measure programs
Create monthly calendar of events and activities, and produce outreach flyers
Assist in recruiting and supervising volunteers
Assist Resident Services team and at organization events
Attend meetings and trainings
Represent organization to residents and community agencies
Contribute to a safe and pleasant work environment
Follow policies and procedures, including safe work practices
Other duties as assigned