Resident Services Coordinator

North Terrace Property Management • Kcmo, MO

9d

About The Position

We are seeking a full time, dedicated, and proactive super star to become our new Resident Services Coordinator! The ideal candidate will be the first point of contact for our residents and prospects, providing exceptional customer service and support. This role requires excellent communication skills, attention to detail, and the ability to manage multiple tasks efficiently.

Requirements

• High school diploma or equivalent; additional education or certification in property management is a plus.
• Previous experience in a similar role, preferably customer service / property management.
• Strong organizational skills and the ability to multitask effectively.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other office management software.
• Ability to handle emergencies and work under pressure with a calm and professional demeanor.

Responsibilities

• Resident and Prospect Interaction: Answer phones and assist residents and prospects that come into the office.
• Respond to emails and manage the text line, ensuring timely and professional communication.
• Interface with residents, addressing their needs and concerns effectively.
• Support to Property Manager: Assist with resident emergencies, ensuring prompt and appropriate responses.
• Handle filing, opening, and distributing mail.
• Move-In and Move-Out Coordination: Assist with the move-in and move-out processes, ensuring a smooth transition for residents.
• Office Management: Maintain office supplies inventory, ensuring the office is well-stocked and organized.
• Perform other related duties as required to support the team and enhance office operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED