Resident Services Coordinator
About The Position
Responsible for answering the phone lines, managing the front entrance and maintaining the reception desk through utilizing excellent customer service skills to assist the needs of homeowners, visitors, vendors and inbound callers. Position Responsibilities: Partners with Community Manager to effectively manage the pavilion area. Filter inbound calls and execute appropriate assistance for all residents, board members and AAM employees. Retrieves and distributes all voice mails left with front reception. Greets all homeowners and determines their immediate needs. Monitors pickups/deliveries. Performs other related duties as directed.
Requirements
- Ability to multitask while staying focused and detail oriented.
- Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
- Exceptional organization skills.
- Ability to proficiently utilize computer programs and database systems, including Microsoft Office, internet and e-mail systems.
- Ability to interact and work positively and effectively with residents and staff at all levels.
- Ability to deal with customer service requests in a professional and timely manner.
- Ability to work collaboratively and cooperatively within the department as well as with other departments.
Responsibilities
- Answering phone lines
- Managing the front entrance
- Maintaining the reception desk
- Partnering with Community Manager to effectively manage the pavilion area
- Filtering inbound calls and executing appropriate assistance for all residents, board members and AAM employees
- Retrieving and distributing all voice mails left with front reception
- Greeting all homeowners and determining their immediate needs
- Monitoring pickups/deliveries
- Performing other related duties as directed
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What This Job Offers
Education Level
No Education Listed
