Senior Resident Services Coordinator - Portland

Thrive Communities • Portland, OR

3d • Onsite

About The Position

Thrive Communities is seeking a Senior Resident Services Coordinator in Portland. Thrive's purpose is to be the most trusted partner in property management by delivering outstanding results for clients, inspiring associate engagement, and elevating living experiences for residents. By cultivating award-winning workplaces, we foster an environment of connection, compassion and fun that our personnel extend to everyday life at their communities. Happy, inspired associates lead to happy, supported residents. We are dedicated to our boutique, at-scale approach to property management and building communities that flourish, which stems from hiring strong associates to grow with Team Thrive! Our Values are simple: Do the Right Thing, Do Work to be Proud of, and Be a Great Place to Work. Voted one of Washington and Portland's best workplaces for several consecutive years, Thrive builds on its culture by offering the following benefits: 34 Paid Days off Per Year (PTO, Paid Holidays, Paid Personal Day, Paid Day of Service, and Paid Birthday) Employer matched 401k retirement plan Discretionary bonus potential Eligible for earned Leasing & Renewal commissions $0 premium medical, dental, and vision insurance effective 1st of the month following your start date Fully covered Long-term disability insurance for associates Fully covered life insurance policy for associates with supplemental life insurance options 24/7 Everyday Assistance Program (EAP) Voluntary Critical Illness, Accident, Hospital Indemnity, and Short-term Disability insurance Pet Insurance discounts Parking & Transit Commuter Benefits Annual professional development reimbursement Training opportunities and career progression/growth plans Company-wide parties and events

Requirements

• Experience in multifamily property management, resident services, leasing, or a related customer service environment.
• Knowledge of accounts payable, resident accounts, month-end processes, and leasing operations.
• Strong communication, organization, attention to detail, decision-making, and relationship-building skills.
• Ability to de-escalate conflict and resolve concerns in a pragmatic manner consistent with Thrive’s Values.
• Ability to independently manage competing priorities, maintain detailed knowledge of multiple communities, and travel to assigned properties as needed.
• Affordable housing experience (ex: LIHTC, MFTE, ARCH) as it relates to the programs the property participates in.

Nice To Haves

• Experience with Yardi, CRM, OnSite, or similar property management software and a CALP designation are a plus.

Responsibilities

• Manage property invoices, accounts payable, resident account activity, deposits, and related financial documentation across assigned communities.
• Support month-end processes, including deposit accounting, receivable aging, write-offs, security deposit activity, expiring leases, and financial variances.
• Review financial information for accuracy and resolve discrepancies in partnership with accounting and other cross-functional teams.
• Maintain accurate financial and resident records in accordance with company policies and deadlines.
• Serve as a primary point of contact for resident calls, emails, account questions, lease inquiries, and community-related needs.
• Maintain strong knowledge of each community, including policies, amenities, services, and property-specific information.
• Resolve resident questions and concerns while providing timely follow-up and a consistent resident experience.
• Execute resident events and initiatives across assigned communities and provide recommendations to enhance resident satisfaction and engagement.
• Respond to prospect inquiries and provide knowledgeable guidance on assigned communities, availability, amenities, pricing, and leasing options.
• Travel to assigned communities to conduct tours, support leasing activity, and address operational needs.
• When onsite, inspect the property to ensure Peerless Presentation, report service needs, and inspect move-outs and vacancies as requested.
• Maintain accurate resident, lease, and property documentation while managing competing priorities across multiple communities.
• Partner closely with the District General Manager, Maintenance, Accounting, and other cross-functional teams to support community operations.
• Perform additional duties as assigned based on business needs.

Benefits

• 34 Paid Days off Per Year (PTO, Paid Holidays, Paid Personal Day, Paid Day of Service, and Paid Birthday)
• Employer matched 401k retirement plan
• Discretionary bonus potential
• Eligible for earned Leasing & Renewal commissions
• $0 premium medical, dental, and vision insurance effective 1st of the month following your start date
• Fully covered Long-term disability insurance for associates
• Fully covered life insurance policy for associates with supplemental life insurance options
• 24/7 Everyday Assistance Program (EAP)
• Voluntary Critical Illness, Accident, Hospital Indemnity, and Short-term Disability insurance
• Pet Insurance discounts
• Parking & Transit Commuter Benefits
• Annual professional development reimbursement
• Training opportunities and career progression/growth plans
• Company-wide parties and events

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed