Senior Resident Engineer

HPE•New York, NY

3d•Onsite

About The Position

The Resident Engineer reports to the Client Management division of HPE Networks within the Advanced Services (AS) team and is typically dedicated to a single customer. This role requires fluency in Juniper Networks technologies and general networking, as well as a deep understanding of the customer's specific deployments and use cases. Resident Engineers act as the primary technical contact for customers who purchase Advanced Services and work closely with the customer on a daily basis. They are granted access to customer production equipment to perform their duties.

Requirements

Bachelor’s or Master’s degree in Electrical Engineering, Computer Science, or a related field (or equivalent experience).
Typically, 8+ years’ experience in data center routing, switching, and network architecture, with hands-on experience using HPE Juniper products such as the MX and EX series with routing protocols such as OSPF, ISIS and SR MPLS.
Proven ability to develop test automation and write scripts in Python.
Experience testing and certifying Junos and Junos EVO software features and associated hardware.
Skilled in empirical analysis, modeling, and testing methodologies to validate product designs and specifications.
Proficient with engineering design tools and software used to design components and solutions.
Strong analytical and problem-solving abilities.
Excellent written and verbal communication skills in English and the local language; able to present product architecture
Advanced level experience with Mist, WiFi and wired assurance as well as SD-WAN (SSR)
Evaluating forms of empirical analysis, modeling and testing methodologies to validate product designs and specifications.

Responsibilities

Serve as the subject matter expert for HPE products in data center networking technologies, supporting customers with network design, troubleshooting, hardware and software testing, documentation, best practices, and automation.
Provide primary technical support for break/fix activities, using advanced diagnostic skills to restore services quickly and reduce the likelihood of recurrence.
Advise customers on best practices for Junos configurations and network design.
Manage and grow relationships with internal teams and outsourced development partners involved in engineering design and development.
Review and evaluate designs and project activities for compliance with technology and development standards; provide constructive feedback to improve product quality.
Contribute domain-specific expertise and engineering leadership to cross-organizational projects and programs.
Drive innovation by integrating new technologies into engineering projects and designs.
Mentor and guide junior staff members.