Senior Researcher
About The Position
ImagineX is a tech company that deploys AI-assisted teams to build and secure mission-critical enterprise solutions with our clients – spanning software, data, and AI. Structured like a software company, not a traditional consultancy, we blend deep technical expertise with authentic values, achieving world-class satisfaction (NPS 91). Our dedicated teams specialize in software, data, and AI across the U.S. and LATAM, bridging the gap between boutique agility and enterprise scale. As a Senior Researcher, you will plan and run research studies end to end on client engagements, working as an embedded member of a multidisciplinary pod. You'll execute mixed-methods work spanning generative discovery, validation, secondary research, and market analysis, and help the team translate what you find into product decisions. This role is ideal for a researcher with strong craft who wants to deepen the client-facing and strategy side of their practice alongside experienced research and design leadership.
Requirements
- 5+ years of experience in user research, design research, or a closely related field
- Hands-on depth in qualitative methods, with working knowledge of quantitative approaches such as survey design and analysis
- A set of case examples showing how your research shaped design or product outcomes
- Comfort presenting findings to client stakeholders and explaining the reasoning behind method choices
- Experience working inside cross-functional product teams alongside designers, product owners, and engineers
- Familiarity with service design artifacts such as journey maps and blueprints
- Familiarity with research and testing platforms, repositories, and participant privacy practices
- Ability to work through ambiguity and adapt studies when timelines, access, or scope shift
- Clear writing and presentation skills, with attention to how findings are framed for different audiences
Nice To Haves
- Experience in consulting, agency, or multi-client environments (preferred but not required)
Responsibilities
- Plan and run research studies end to end within client engagements, from design of studies through readout
- Execute across mixed methods including generative interviews, contextual inquiry, concept and usability validation, surveys, literature review, and competitive or market analysis
- Recommend appropriate methods for the questions in front of the team, and raise it when a question calls for a different approach than the one requested
- Handle research operations for your studies, including recruiting, screening, scheduling, incentives, consent, and repository hygiene
- Synthesize findings into clear, well-evidenced recommendations that a product team can act on
- Present readouts to client stakeholders and answer questions about method, limitations, and confidence
- Contribute to service blueprints, journey maps, and other artifacts that connect research to product and service decisions
- Participate in discovery workshops and working sessions, facilitating segments as you build toward leading them
- Leverage AI-assisted tools to accelerate desk research, synthesis, and reporting without compromising analytical rigor
- Pair with designers and less experienced researchers on moderation, notetaking, and synthesis
- Contribute to internal research practices and our shared methods library
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
