Senior Research Engineer/Scientist

ServiceNow • Montreal, QC

109d • Hybrid

About The Position

As a Senior Research Scientist specializing in AI Agent Reliability, you will contribute to research initiatives aimed at strengthening the robustness, safety, and resilience of AI agents operating in enterprise environments. While much of the scientific community focuses on advancing the core capabilities of agents (reasoning, acting, planning), ServiceNow AI Research explores the critical dimensions that enable reliable adoption in enterprise settings: predictable behavior, risk management, security, compliance, and responsible AI practices. In this role, you will work closely with researchers, engineers, interns, and academic partners to advance the team’s scientific agenda. Beyond scientific research, you will contribute to the strategic integration of research innovations into the ServiceNow platform, advising internal teams and supporting the transfer of research technologies into practical applications. We expect all research scientists to be able to write, maintain, and optimize high-quality research code to support experimentation and deployment.

Requirements

• Ph.D. in machine learning, computer science, artificial intelligence, or a related field is a plus.
• Preferably 2+ years of experience in fundamental or applied research.
• Proven track record in topics related to AI reliability, safety, robustness, or governance — ideally applied to AI agents or large language models.
• Strong software engineering skills, particularly in Python (NumPy, PyTorch); familiarity with Java, JavaScript, or R is a plus.
• Contributions to top-tier research conferences such as NeurIPS, ICLR, ICML, ACL, EMNLP, or equivalent is a plus.
• A proactive, collaborative, and rigorous mindset, capable of balancing scientific ambition with practical relevance.

Responsibilities

• Conduct fundamental and/or applied research on the reliability, robustness, and safety of AI agents (e.g., security, alignment, supervision, resilience to perturbations).
• Contribute to the team’s high-impact research projects.
• Collaborate with internal product and engineering teams to integrate research advances into the ServiceNow platform.
• Actively engage with the broader research community through publications, conferences, and open-source contributions.
• Stay informed about advances in agent architectures, security, safety, governance, and responsible AI.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Ph.D. or professional degree