Senior Representative, Customer Service Operations

Cardinal Health

1d•Remote

About The Position

The Senior Representative, Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.

Requirements

High School Diploma, GED or technical certification in related field or equivalent experience preferred
3-6 years of Customer Service inbound /outbound phone call center experience preferred
Experience with medical insurance/billing knowledge preferred
Prior computer experience using Microsoft Office systems strongly preferred
Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
In-depth knowledge in technical or specialty area
Applies advanced skills to resolve complex problems independently
May modify process to resolve situations
Works independently within established procedures; may receive general guidance on new assignments
May provide general guidance or technical assistance to less experienced team members

Responsibilities

Handle inbound and outbound calls with home health nurses to assist with order placement, gather missing information, and communicate order updates or delays
Navigate multiple systems to research order statuses, verify patient details, and ensure accurate information is relayed to customers and updated in nurse-facing platforms
Provide high-touch B2B customer service during complex, often lengthy calls involving multi-patient orders, translation needs, and urgent medical supply requests, and insurance verification
Manage manual order entry and support for orders placed via website or integrated EMR systems, ensuring accuracy and compliance across various suppliers
Investigate and resolve shipment issues, documentation gaps, and general support inquiries via email, demonstrating strong analytical and computer skills
Adapt to a dynamic workflow with varied daily tasks, ongoing training, and cross-functional collaboration, thriving in a role that values flexibility and attention to detail