Senior Representative, Alternative Investments

Fidelity•Westlake, TX

12d

About The Position

The Alternative Investments Brokerage Operations role follows up with Sponsors and Transfer Agents to obtain timely acknowledgements and confirmations for pending transactions that are 20 days or older, on behalf of clients and to mitigate organizational risk and exposure. The role also works with issuers to obtain delinquent reconciliation files. These activities are performed daily and must follow policies, procedures, and regulatory guidelines while delivering an exemplary client experience and maintaining strong relationships. The Follow Up team analyzes and researches pending transactions—including trades, ACAT and Non-ACAT Receives, Internal Transfers, and Conversions—with issuers for settlement. The associate handles research requests and resolves complex issues, and conducts outreach and education for sponsors delinquent in required reporting, such as reconciliation files and auditor opinion letters. The associate also performs other ancillary departmental processes. The role is part of Fidelity’s Alternative Investments group, which supports all Fidelity lines of business and handles end-to-end operations for alternative investments, including asset onboarding, transactions, reconciliation, and servicing requests. Fidelity is transitioning to a full-time onsite working model through a phased rollout; onsite expectations vary by role and location and may evolve. This transition does not apply to fully remote roles.

Requirements

Detail oriented and able to work effectively with minimal supervision.
Ability to process customer data quickly and accurately.
Team player who can help maintain a positive work environment.
Strong analytical and decision-making skills.
Ability to prioritize and work effectively in a fast-paced environment with multiple deadlines and processes.
Exceptional quality and productivity in the current role.
Ability to handle and resolve complex problems.
Strong verbal and written interaction skills, including the ability to explain complex processes.
Effective time management skills and ability to prioritize and multitask.
Strong PC skills, including Word, Excel, and Access.

Nice To Haves

College degree preferred.
Prior experience with alternative investments processes preferred.

Responsibilities

Follow up with Sponsors and Transfer Agents to obtain acknowledgements and confirmations for pending transactions that are 20 days or older.
Work with issuers to obtain delinquent reconciliation files.
Analyze and research pending trades, ACAT and Non-ACAT Receives, Internal Transfers, and Conversions with issuers for settlement.
Handle research requests concerning pending transactions and resolve complex issues in a timely manner.
Conduct outreach and educate sponsors who are delinquent in required reporting, including reconciliation files and auditor opinion letters.
Perform ancillary processes for the department.
Process data-entry transactions and maintenance requests.
Track and monitor outstanding issues and provide timely updates.
Analyze, research, and resolve discrepancies according to departmental SLAs to minimize company risk.
Partner with stakeholders to collect reporting information.
Interact with customers, clients, and agents related to the role.
Follow policies and procedures and ensure paperwork requirements are met to minimize risk.
Provide an exemplary client experience and maintain strong relationships.