Senior Replication Manager

Mobile Loaves & Fishes•Austin, TX

2d•Onsite

About The Position

Mobile Loaves & Fishes (MLF) is seeking a Senior Replication Manager to lead its Community First! Replication Team. This role is responsible for the day-to-day operations, execution, and performance of the Replication program, including its budget, offerings, partner relationships, and team. The Senior Replication Manager will bring an entrepreneurial approach to growing both the revenue and impact of the program by developing and executing business development strategies, evaluating and evolving program offerings and business models, strengthening partner relationships, and identifying opportunities to expand the reach of the Community First! Model. This position reports to the Director of Innovation and Replication and is a full-time, exempt role based at Community First! Village in Austin, TX.

Requirements

Undergraduate degree in Nonprofit Management, Business Administration, or equivalent combination of education and experience.
5+ years of relevant professional experience.
3+ years of formal supervisory or people management experience.
3+ years of business development, sales, or marketing experience, ideally including experience in the for-profit sector.
Experience with project-based budgeting and/or a finance background.
Experience leading programs and projects from planning through execution.
2+ years of business development, sales, or marketing experience.
Highly proficient in the use of various technology and apps including Microsoft 365, Asana, Zoom, etc.
Excellent professional written, verbal, and visual communication skills, including public speaking and presentation skills, with the ability to represent MLF externally.
Excellent organizational skills and attention to detail, with the ability to manage multiple projects, priorities, and deadlines.
Demonstrates initiative and follow-through on projects.
Ability to communicate and collaborate effectively with internal and external stakeholders.
Commitment to MLF's mission and the Community First! Model.
Must have a valid driver's license.

Nice To Haves

7+ years of relevant work experience.
5+ years of formal supervisory or people management experience.
Understanding of different business models (e.g., licensing, membership, subscription) and the ability to apply and adapt them in a mission-driven context.
Experience developing pricing strategy and market positioning for a product, service, or program.
Experience with portfolio management and account management, including segmenting and prioritizing a base of accounts or partners.
Working understanding of intellectual property and brand protection principles, and how to apply them when marketing a proprietary model or offering.
Entrepreneurial mindset, with a demonstrated track record of growing a program, product line, or business unit.
Demonstrated proficiency with Salesforce or an equivalent CRM.
Experience partnering cross-functionally on content strategy or development.
Experience working in a nonprofit or other mission-driven organization.

Responsibilities

Own the Replication program's revenue and expense budget.
Determine and own the smooth execution of program offerings, including training and education events (virtual & in-person) for replicating organizations and MLF subject matter experts.
Monitor, maintain, and report on program performance and metrics.
Initiate, manage, support, and report on replication-related projects.
Provide tours of Community First! Village as needed, confidently representing and explaining the Community First! Model to prospective and current replication partners.
Develop and execute a business development strategy that grows both revenue and impact for the Replication program, bringing an entrepreneurial approach to identifying and pursuing new opportunities.
Evaluate, recommend, and manage the program's business model(s) - including licensing, membership, and other structures - to support sustainable program growth.
Set pricing and positioning strategy for the Replication Pathway's offerings and resources.
Promote and market program offerings to prospective and current replication partners, ensuring messaging communicates the value of the Community First! Model while protecting the proprietary components that support paid offerings.
Own portfolio and account management across the full base of replication partners, segmenting and prioritizing accounts by tier, need, and opportunity while ensuring relationship health, retention, and opportunities for expanded engagement.
Partner with the Director of Innovation and Replication, and legal/compliance resources as needed, on licensing agreements and intellectual property and brand protection.
As the team grows, define partner tiers and account assignment structure across the team.
Directly supervise and mentor direct reports, currently including the Senior Content Management Specialist and the Replication Steward, with additional roles to be added as the team grows.
Hire, onboard, and train new full-time staff.
Establish clear goals and performance expectations with direct reports; conduct regular check-ins.
Manage performance, providing ongoing coaching and feedback along with formal performance reviews.
Support the professional growth and development of team members.
Assign and prioritize day-to-day workload and scheduling across the team, including staffing of events and training commitments.
Foster a collaborative, mission-driven team culture aligned with MLF's core values.
Address performance or conduct concerns in partnership with direct supervisor and People Operations as needed.
Partner with the Senior Content Management Specialist to determine and shape program content offerings.
Ensure fidelity to MLF's Community First! philosophy, vision, values, and model as the program grows and evolves.
Embody and model the Community First! culture and values, professionally representing MLF when communicating internally and externally.
Present, facilitate, and lead project, customer, and internal meetings.
Other duties and responsibilities as needed.