Senior Rep, Pharmacy Distribution

CVS Health•Malvern, PA

1d•Onsite

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Requirements

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Nice To Haves

self-disciplined
hard working
curious
trustworthy
humble
truthful

Responsibilities

Perform daily workflow tasks and responsibilities, and assist with Pharmacy and Warehouse/Distribution Functions
Fill supply, medication, and equipment orders accurately and efficiently in accordance with the prescription requirements.
Prepare orders for shipping by selecting the most cost-effective methods for delivery while meeting the needs of the patient and temperature/packing requirements for medication quality and sustainability.
Address accounts payable functions for shipping and delivery supplies and send to the appropriate team to be handled.
Handles incoming and outgoing shipments.
Receives incoming shipments and disseminates to appropriate team.
Understands and assists with inventory functions including rotation and maintenance, patient returns & inventory control including purchasing, receiving, stocking & recordkeeping.
Assist with cycle counts and other inventory counts
Assist with shipment confirmation and tracking, including notification of delays to patients where d may be rotated through those functions as necessary to meet patient deadlines and business needs.
Responsible for assisting in maintaining a safe, well organized, and clean work environment
Perform and provide direction of workflow for Pharmacy and Warehouse/Distribution functions.
Oversees workflow and participates in Customer service functions including triaging incoming calls and making outgoing calls to patients and providers where appropriate.
Provides direction to the team on completing pharmacy and warehouse duties to ensure organization for quality and productivity efficiency.
Assist the pharmacists with programing the pumps, and suggesting substitution alternatives for out of stock medications and supplies
Supporting and maintaining record retrieval, retention, and fulfilling requests for records.
Support and organize patient education materials for shipment.
Facilitates ID badge and service channel requests.
Handles customer escalations for resolution.
Assist Manager and staff
Assist with the management of workflow and the assignment of work to ensure workflow is consistent and meeting patient expectations
Mentor staff by answering questions and providing guidance.
Assist with training new staff or rolling out new processes for current staff, including collaboration with other to identify training and development needs.
Handle escalated patient related issues.
Participates in process improvement activities
Perform audits to ensure quality and productivity expectations are met and compliance with operating policies and procedures.
Assist with the collection and reporting of metrics
Serve as on-site leadership in the absence of the department leader.