Senior Renewals Manager

NetBox Labs

4d • $130,000 - $145,000

About The Position

NetBox Labs is seeking a Senior Renewals Manager to build and scale a repeatable, forecastable, and commercially consistent renewal system. This role will own the commercial conversation for transactional and mid-market renewals, co-lead the commercial side of larger renewals with CSMs, and build the underlying system to make the renewal process predictable. The ideal candidate is a builder who can also lead commercial discussions, design processes, maintain gross retention rates, and automate administrative tasks. The role involves owning the contract, uplift, and timely signing of renewals, while expansion and upsell remain with Account Executives. CSMs will continue to own value attainment and identify expansion opportunities. Success will be measured by maintaining gross revenue retention, meeting renewal uplift targets, improving forecast accuracy, increasing on-time renewal rates, and reducing CSM time spent on renewal administration.

Requirements

• Built or run a renewals or revenue operations motion before, ideally in B2B SaaS.
• Can lead a commercial conversation. Comfortable presenting a renewal, holding the line on uplift, and working through pricing objections. Own the number on the renewals you run.
• Fluent in a CRM and a customer success platform. Deep experience with HubSpot and Pylon is a plus, and the ability to pick up new tools quickly is a must.
• Thinks in systems. Handed a messy, manual workflow, instinct is to make it clean, documented, and repeatable.
• Comfortable with data. Cares about hygiene, can build a forecast, and notices when the numbers don't add up.
• Can automate. Reaches for tooling to kill repetitive work, whether that's templates, syncs, or light no-code automation.
• Organized and dependable. Renewals live and die by follow-through.
• Partners well and stays in their lane: owns the renewal, the AE owns expansion, the CSM owns the relationship and value.
• This is not an expansion or upsell role. Net-new growth is owned by our Account Executives. Commercial focus is the renewal itself, retention and uplift, not new products or seats.
• This is not a people-management role today. It's a hands-on IC seat with room to grow into broader ownership as we scale.
• The person who thrives here is an operator who can also carry a renewal conversation: equal parts systems builder and commercial owner. Not a pure closer, and not a pure analyst.

Nice To Haves

• Experience with technical or infrastructure products, or selling to technical buyers.
• Experience with a support platform (we use Pylon) and a data warehouse for reporting.
• A track record of standing up a deal desk or renewals function from scratch.

Responsibilities

• Own the commercial conversation on transactional and mid-market renewals end to end: quote, uplift, negotiation, signed order.
• Co-lead the commercial side of Strategic and Enterprise renewals with our CSMs, who remain the relationship owner and in the room.
• Apply consistent uplift and discounting discipline across the base.
• Define and continuously improve how renewals run across our auto-renew, partner, and direct customer types.
• Turn a good but inconsistent set of practices into one clear, documented process that scales across the team.
• Own the renewal timeline end-to-end so nothing slips: kickoff, quote, negotiation, signature, close.
• Make our renewal forecast something leadership can trust week to week.
• Own the data hygiene forecasts depend on: clean dates, stages, risk signals, and renewal outcomes captured consistently.
• Build the reporting and cadence that surface at-risk renewals early, with enough lead time to act.
• Generate quotes and order forms for every renewal.
• Drive the paperwork: send, track, and confirm signed orders back, on time.
• Keep renewal records accurate and in sync across our CRM and CS platform.
• Reduce manual renewal work everywhere you can: order form generation, system sync, risk flagging, reminders.

Benefits

• We own and solve problems with high attention to detail.
• Our open source contributors, users, customers & team are all part of our community. When our community wins, we win.
• We prioritize simplicity and think twice before adding complexity
• Clear communication helps keep our team aligned and collaborating smoothly.
• NetBox Labs is proud to be an equal opportunity employer. We believe diverse teams build better software, and we welcome applicants of every race, color, religion, gender identity, sexual orientation, national origin, age, disability, and veteran status. If you need accommodation at any point in the process, just let us know.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed