Senior Reliability Engineer
About The Position
The Senior Reliability Engineer for Finning Canada will perform as an advanced subject matter expert helping with the identification and resolution of technical issues on mining equipment. Actively supporting the regional branch assigned, the Senior Reliability Engineer will manage communication around technical issues and special projects, ensuring customer product availability is maintained and enhanced through problem-solving with available data. As part of the regional branch, they will work with internal entities (Mining Technical, OEM, etc.) as well as external vendors to gather information from the field, allowing for the identification, gathering, and analysis to assist and resolve quality problems. When issues arise, they will work with the Customer Service Manager, field service personnel, distributor, and customer to identify the root cause, leading a process of creating technical resolutions for short and long-term issues.
Requirements
- Post-secondary Education in Mechanical, Mining or Material Engineering
- Professional registration and/or membership in committees and/or technical societies
- Minimum 5-10 years’ experience in an industrial environment such as mining, oil and gas is desired
- Experience with CAT mining equipment, including Large Mining Machine, would be an asset
- Experience in CAT instruments: SIS2.0, Dealer Connect, TMIWEB, ET and VIMS will be an asset
- Experience in equipment design, engineering drawings, design standards and specifications
- Mechanical aptitudes, including understanding of Mining Machine components (diesel engines, hydraulic systems, powertrain, pumps, cylinders, structures etc.)
- Experience in cross-functional team assignments
- Experience in condition monitoring including SOS
- Proficiency in MS Office packages
- Understanding of manufacturing/fabrication methodologies
- Accuracy in work and strong attention to details
- Time management, prioritization, and independent problem-solving skills
Responsibilities
- Manage activities involving in-depth technical support and expertise to maintain performance and availability of customer machines
- Manage and track all service letters and updates for equipment on site
- Provide technical support working with Caterpillar and Technical Services to drive improvement projects
- Identify, report and support investigation, and root cause analysis on equipment failures including field research and data collection
- Mining equipment condition monitoring: downloading and analyzing electronic information, contamination control/fluid analysis
- Technical support for maintenance personnel and technical problem solutions as needed
- Support and monitor Finning recovery process, measure Finning performance using warranty claim metrics, identify performance gaps and develop action plans to correct with multiple groups internally
- Periodical (monthly, quarterly or as required) fleet reports on various technical and operational indicators
- Mining equipment condition monitoring: downloading and analyzing electronic information, contamination control/fluid analysis
- Monitoring and developing trend information on payload management practices
- Coordination and support for Caterpillar requests, test equipment and product improvement initiatives
- Management of Caterpillar technical information and product improvement information
- Primary liaison between Caterpillar support model and consult with Engineering, manufacturing, and suppliers to obtain requested solutions
- Strong team working abilities to develop effective collaboration with peers and consistency across all sites
- Support internal Finning and customer on parts process and stocking requirements
- Leadership, capable to develop motivation, vision
- Working with and strategizing with customer in internal stakeholders
- Data collection, reporting and analysis on component performance, work with internal teams and customer on CI projects for component enhancement
- Support and drive process improvement with internal and external stakeholders
- Ability to manage multiple priorities to effectively manage risk to the business
- Coordination and support for Caterpillar requests, test equipment and product improvement initiatives
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What This Job Offers
Job Type
Full-time
Career Level
Senior
