Staff Senior Reliability Engineer

Exol

2d•$120,000 - $165,000•Remote

About The Position

Symbotic is seeking a Senior Reliability Engineer to own complex production investigations end-to-end. This role involves root cause analysis, customer communication, and implementing verified corrective actions. The Senior Reliability Engineer will be the primary contact for the RCA process with customers and senior leadership, analyzing incident trends to drive strategic improvements, and mentoring team members to enhance overall quality.

Requirements

Minimum 8 years supporting complex, business-critical production environments, with a career centered on reliability
Minimum 5 years leading technical RCA, post-incident reviews, or ITIL-aligned Problem Management across software, infrastructure, systems, or industrial technology domains
Strong hands-on troubleshooting and data analysis across large-scale distributed systems, on-prem infrastructure, custom software, logs, telemetry, and incident datasets
A track record of regular, ongoing customer interaction — you can tell us who you worked with, at what level, and how often — and of earning trust with executives, technical and non-technical alike
Proven ability to run multiple high-priority investigations in parallel while influencing cross-functional teams, without direct authority, to close actions on time
Bachelor’s degree in a technical field, or equivalent practical experience

Nice To Haves

Hands-on experience with warehouse automation, robotics, industrial controls, or large-scale physical production environments (strongly preferred)
Kubernetes, VMware, Linux, Grafana, Prometheus, Zabbix, GitLab, and AI-assisted troubleshooting and analysis
Power BI, Tableau, reporting automation, or dashboard development for RCA analysis and leadership visibility
Depth in ITSM/ITIL practice — Incident Management, Problem Management, RCA, and Continuous Service Improvement

Responsibilities

Lead high-impact RCA investigations for complex production incidents spanning software, infrastructure, industrial controls, and production SOP execution
Chair structured, blameless RCA reviews aligned with ITIL Problem Management — fact-based analysis, clear ownership, timely resolution
Serve as the customer-facing technical lead for RCA discussions, updates, and formal deliverables within defined SLA timelines
Analyze logs, telemetry, and incident trends across many issues to find recurring failure patterns — then influence teams across the organization to eliminate them
Present findings, risks, and recommendations to senior internal leadership and customer stakeholders, backed by data you own end to end
Drive Continuous Service Improvement initiatives that measurably reduce repeat incidents and investigation toil through automation, tooling, and reporting
Mentor teammates and elevate RCA quality standards as a senior individual contributor