Senior Relationship Manager

Stavtar•New York, NY

22h

About The Position

Stavtar is seeking a Senior Relationship Manager to proactively manage the client experience for StavPay. The Relationship Manager will serve as the primary point of contact for a portfolio of Stavtar clients, representing their needs to stakeholders across Stavtar while educating clients on the full suite of StavPay services and capabilities. This role requires a commercially minded, client-first professional who can operate confidently at senior levels, and navigate complex organizations with clarity and executive presence.

Requirements

Bachelor's degree (or equivalent work experience) required
7+ years' experience in financial services, fintech, account management, business consulting, or business analysis.
Strong leadership experience, with prior responsibility managing small- to medium-sized teams.
Ability to cultivate trust and rapport with clients and stakeholders at all levels.
Ability to analyze client data, identify growth opportunities, and develop actionable plans.
Skilled at translating complex concepts into clear, easily understood information for clients.
Skilled at anticipating client needs and resolving issues with urgency and creativity.
Proficient in Microsoft 365 suite & HubSpot.

Nice To Haves

advanced degree preferred
Experience managing large accounts is a plus

Responsibilities

Build and maintain strong, long-lasting relationships with Stavtar clients and key stakeholders across client organizations and internal Stavtar divisions.
Ensure a high standard of client experience by proactively sharing StavPay product updates, new services, and tailored insights relevant to each client.
Conduct regular in-person client meetings and consistently align on meeting agendas to ensure clients' time is respected and productive. Prepare internal teams for all client interactions.
Meet & exceed stated revenue targets.
Map internal and external stakeholders, and manage relationships up, down, and across organizations to advance our business objectives.
Intake, track, and drive client requests to resolution, coordinating internally to ensure prompt progress updates and successful outcomes.
Review and negotiate client contracts, ensuring alignment with both client and Stavtar objectives.
Monitor, analyze, and report on client health, growth, profitability, and KPIs.
Translate complex concepts into clear, actionable insights for clients, demonstrating strong written and verbal communication skills.
Demonstrate executive presence, professionalism, and a relentless focus on customer service and satisfaction in all client interactions.
Exhibit exceptional follow-through and problem-solving abilities, ensuring client issues are promptly and effectively addressed.
Maintain up-to-date, relevant records of client activity and insights within HubSpot.