Senior Relationship Manager

Brown Brothers Harriman•Boston, MA

8d•$175,000 - $245,000

About The Position

At Brown Brothers Harriman, we believe no job is too big or small for any of us to handle if it helps our clients. We value passionate, committed people who enjoy collaborating with others to find new solutions to complex business challenges. We are looking for the type of person who speaks their mind, truly listens and steps outside their role to add value wherever they can. Someone who is driven to get things done and views obstacles as an exciting challenge that demands a creative solution. Above all, we seek someone who takes great pride in their work and is inspired and motivated by their role in protecting and enhancing our client’s financial well-being. Brown Brothers Harriman is currently recruiting a Senior Relationship manager to join our Relationship Excellence team. If you are looking for an entrepreneurial environment where you can learn and thrive, Brown Brothers Harriman is the right place for you.

Requirements

Strong understanding and network within ETF and / or Alternative fund servicing market.
Excellent client-facing skills and presentation skills
Knowledge of the regulatory environment and other external market forces impacting the asset management and financial institution industries
Consultative, strategic relationship management & sales experience, approach and methodology
A credible executive able to gain the confidence and trust at the highest levels within our industry
Promotes desired culture and associated best practices
Ability to successfully operate within a team
Experience and evidence of executing an Insight-Led Sales Strategy
Experience of deploying technology to support sales activity (including CRM and knowledge management tools)
Communication skills with demonstrated presentation skills and excellent writing ability (writing sample required)
Proven negotiation skills
Professional business acumen; Ability to interact in a professional manner at all levels, both internally and externally to BBH
Detail oriented with proven ability to see open issues to resolution

Nice To Haves

Foreign language abilities and knowledge of foreign markets are desirable

Responsibilities

Ensure the delivery of relationship excellence to a designated client base.
Develop effective and strategic relationships with the most senior levels of client organizations to ensure satisfaction with current BBH products and services while maximizing profitability and increasing product breadth.
Monitor operational issues and follow through on effective problem resolution through deep collaboration with across the BBH organization.
Responsible for increasing relationship penetration by selling existing and new products across the client portfolio.
Adopt and embed BBH’s relationship management philosophy to drive insight-led selling.
Delivers new revenue objectives from existing clients based on strong commercial insights on trends in the industry, regulatory changes and client investment strategy.
Translate & customize key market, strategy and regulation messaging for the client, to generate insights and opportunities to demonstrate BBH value
Integrate product, market and client insights to drive competitive differentiation.
Lead and/or contribute pro-actively to deal teams to ensure effective integration of client insights into client plans and relevant marketing materials
Identify and coordinate innovative and integrated solutions to address clients' strategic challenges using multiple BBH products and services.
Maintain strong visibility in industry and market – strengthen BBH brand by expanding personal and BBH network
Ensures the achievement of bi-directional trust with our clients.
Collaborates with our risk & compliance functions to ensure regulatory and Firm requirements are fulfilled.
May manage a small team of analysts. This involves assigning/reviewing work, conducting performance reviews, and providing developmental opportunities through coaching and training