Senior Relationship Banker - Inglewood, CA

U.S. Bank•Inglewood, CA

4d•Onsite

About The Position

Relationship Bankers build relationships with customers by meeting face to face and engaging them when and where they need to provide the best possible counsel. They establish trust by assessing and addressing customers’ banking needs, obtaining and processing customer and account information, educating clients about available deposit and loan products and services, and recommending financial solutions based on each customer’s goals and needs. The role also originates and closes consumer loans, opens accounts, and opens and/or closes the branch. This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. The required registration process includes a criminal background and credit check. Failure to meet or maintain NMLS registration requirements, including maintaining a satisfactory criminal and credit record, may result in rescission of an offer or termination of employment. The role requires working from a U.S. Bank location on all scheduled work days. U.S. Bank offers a benefits package that includes healthcare, insurance, retirement benefits, paid leave, and other programs, subject to eligibility requirements.

Requirements

High school diploma or equivalent.
Typically five or more years of job-related retail banking experience, or a combination of experience and commensurate training.
Must obtain and maintain NMLS registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z, including meeting criminal background and credit check requirements.
Must work from a U.S. Bank location for all scheduled work days.

Nice To Haves

Proven ability to build and foster client relationships through proactive outreach and follow-up.
Ability to engage and communicate effectively with clients.
Advanced knowledge of applicable bank and branch policies, procedures, and support systems.
Thorough knowledge of retail products and services.
Proven customer service and interpersonal skills.
Experience participating in sales campaigns or promotions.
Experience using and demonstrating digital products and self-service technologies.
Ability to explore and identify customers’ needs while leveraging a digital-first mindset.
Demonstrated advanced proficiency in making appropriate recommendations that meet customer needs reactively and proactively.
Financial services industry experience preferred.

Responsibilities

Build and foster client relationships through proactive outreach and follow-up, learning about clients’ financial needs and banking channel preferences.
Identify solutions for new and existing clients by engaging and communicating effectively with them.
Maintain working knowledge of consumer and business banking products and services, including digital products and services.
Provide a consistent, optimal client experience, including greeting clients and processing basic transactions.
Develop collaborative partnerships with branch team members and partners to best serve clients.
Open new consumer and business accounts, complete service requests, and submit credit applications.
Educate clients proactively about emerging and self-service digital products and services.
Use available resources and technologies to optimize the client experience and serve clients with operational excellence and accuracy.
Originate and close consumer loans.
Open and/or close the branch.

Benefits

Healthcare, including medical, dental, and vision coverage.
Basic term and optional term life insurance.
Short-term and long-term disability coverage.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation of two to five weeks, depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase program.
Pension, subject to eligibility requirements.