Sr Relationship Banker - Chesterfield MO Woods Mill

U.S. Bank•Chesterfield, MO

About The Position

Relationship Bankers build relationships with customers through in-person, appointment-based, and virtual interactions, using a digital-first mindset to provide appropriate counsel. They assess customers’ banking needs, obtain and process customer and account information, explain deposit and loan products and services, and recommend solutions aligned with each customer’s goals. The role includes proactive outreach and follow-up, providing a consistent client experience, processing basic transactions, opening consumer and business accounts, completing service requests, and submitting credit applications. Bankers educate clients about digital and self-service options and use available resources and technology to provide accurate, operationally excellent service. They partner with branch colleagues and other teams to serve clients. This position requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z, including a criminal background and credit check. Failure to satisfy or maintain registration requirements may result in rescission of an offer or termination of employment.

Requirements

High school diploma or equivalent.
Typically five or more years of job-related retail banking experience, or a combination of experience and commensurate training.
Must obtain and maintain National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z, including satisfactory criminal background and credit checks.
Ability to build and foster client relationships through proactive outreach and follow-up.
Ability to engage and communicate effectively with clients.
Advanced knowledge of applicable bank and branch policies, procedures, and support systems.
Thorough knowledge of retail products and services.
Customer service and interpersonal skills.
Ability to explore and identify customers’ needs while applying a digital-first mindset.
Advanced proficiency in making appropriate recommendations that address customer needs, reactively and proactively.

Nice To Haves

Experience participating in sales campaigns or promotions.
Experience using and demonstrating digital products and self-service technologies.
Experience in the financial services industry.

Responsibilities

Build and foster client relationships through proactive outreach and follow-up, learning about customers’ financial needs and banking channel preferences.
Identify and recommend solutions for new and existing clients by engaging and communicating effectively with them.
Maintain working knowledge of consumer and business banking products and services, including digital products and services.
Provide a consistent client experience, including greeting clients and processing basic transactions.
Develop collaborative partnerships with branch team members and partners to serve clients.
Open consumer and business accounts, complete service requests, and submit credit applications.
Educate clients about emerging digital and self-service products and services.
Use available resources and technology to optimize the client experience and provide accurate, operationally excellent service.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability coverage.
Pregnancy disability and parental leave.
401(k) and an employer-funded retirement plan.
Paid vacation, from two to five weeks depending on salary grade and tenure.
Up to 11 paid holidays.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase program.
Pension, subject to eligibility requirements.