Senior Relationship Banker Westwood Cheviot, OH

U.S. Bank • Cincinnati, OH

12d • $27 - $33

About The Position

U.S. Bank is hiring a Senior Relationship Banker to build and foster relationships with consumer and business clients, engaging through in-person, appointment-based, and virtual channels while using a digital-first approach. The banker assesses clients’ financial needs, obtains and processes customer and account information, explains deposit and loan products and services, and recommends solutions suited to clients’ goals.

The role includes proactive outreach and follow-up, providing a consistent client experience, processing basic transactions, opening consumer and business accounts, completing service requests, and submitting credit applications. The banker educates clients about digital and self-service tools, maintains knowledge of consumer and business banking offerings, collaborates with branch colleagues and partners, and uses available resources and technology to serve clients accurately and effectively.

This position requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z. Registration includes criminal background and credit checks; failure to meet or maintain registration requirements may result in withdrawal of an offer or termination of employment.

Requirements

• High school diploma or equivalent.
• Typically five or more years of job-related retail banking experience, or a combination of experience and commensurate training.
• NMLS registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z, including required criminal background and credit checks.
• Ability to comply with U.S. Bank policies and procedures, including its Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Nice To Haves

• Proven ability to build and foster client relationships through proactive outreach and follow-up.
• Ability to engage and communicate effectively with clients.
• Advanced knowledge of applicable bank and branch policies, procedures, and support systems.
• Thorough knowledge of retail products and services.
• Proven customer service and interpersonal skills.
• Experience participating in sales campaigns or promotions.
• Experience using and demonstrating digital products and self-service technologies.
• Ability to explore and identify customers’ true needs while leveraging a digital-first mindset.
• Advanced proficiency in making appropriate recommendations that meet customer needs reactively and proactively.
• Experience in the financial services industry.

Responsibilities

• Build and foster client relationships through proactive outreach, follow-up, questions, and learning clients’ financial needs and banking channel preferences.
• Engage and communicate effectively with clients to identify solutions for new and existing clients.
• Maintain working knowledge of consumer and business banking products and services, including digital products and services.
• Provide an optimal client experience, including greeting clients and processing basic transactions.
• Develop collaborative partnerships with branch team members and partners to serve clients.
• Open consumer and business accounts, complete service requests, and submit credit applications.
• Educate clients about emerging and self-service digital products and services.
• Leverage available resources and technologies to optimize the client experience and provide operational excellence and accuracy.
• Obtain and process customer and account information, assess banking needs, and recommend suitable deposit and loan products and services.

Benefits

• Healthcare coverage, including medical, dental, and vision.
• Basic term and optional term life insurance.
• Short-term and long-term disability coverage.
• Pregnancy disability and parental leave.
• 401(k) and employer-funded retirement plan.
• Paid vacation, from two to five weeks depending on salary grade and tenure.
• Up to 11 paid holiday opportunities.
• Adoption assistance.
• Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
• Incentive and recognition programs.
• Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED