Senior Relationship Banker Westwood Cheviot, OH

U.S. Bank National Association•Cincinnati, OH

17h

About The Position

At U.S. Bank, Relationship Bankers build customer relationships and help individuals and businesses make informed financial decisions. They engage with customers in person, by appointment, and virtually, using a digital-first mindset to assess banking needs, explain available deposit and loan products and services, and recommend solutions aligned with each customer’s goals. The role includes building relationships through proactive outreach and follow-up, learning customers’ financial needs and preferred banking channels, and delivering a consistent client experience. Relationship Bankers maintain knowledge of consumer and business banking products, process basic transactions, open accounts, complete service requests, submit credit applications, and educate customers about digital and self-service tools. They partner with branch colleagues and use available resources and technology to serve customers accurately and effectively. The position requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z. Registration includes criminal background and credit checks. Failure to meet or maintain registration requirements may result in an offer being rescinded or employment being terminated.

Requirements

High school diploma or equivalent.
Typically five or more years of job-related retail banking experience, or a combination of experience and commensurate training.
Ability to obtain and maintain NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including required criminal background and credit checks.

Nice To Haves

Proven ability to build and foster client relationships through proactive outreach and follow-up.
Ability to engage and communicate effectively with clients.
Advanced knowledge of applicable bank and branch policies, procedures, and support systems.
Thorough knowledge of retail products and services.
Proven customer service and interpersonal skills.
Experience participating in sales campaigns or promotions.
Experience using and demonstrating digital products and self-service technologies.
Ability to explore and identify customers’ true needs while using a digital-first mindset.
Demonstrated advanced proficiency in making appropriate recommendations that meet customer needs reactively and proactively.
Experience in the financial services industry.

Responsibilities

Build and foster client relationships through proactive outreach and follow-up.
Ask questions to learn customers’ financial needs and banking-channel preferences.
Identify and communicate solutions for new and existing clients based on their needs.
Maintain working knowledge of consumer and business banking products and services, including digital offerings.
Provide a consistent client experience, greet clients, and process basic transactions.
Develop collaborative partnerships with branch team members and other partners to serve clients.
Open consumer and business accounts, complete service requests, and submit credit applications.
Educate clients about digital products and self-service technologies.
Use available resources and technologies to optimize the client experience and maintain operational excellence and accuracy.
Complete and maintain the required NMLS registration.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability coverage.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation of two to five weeks, depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.