Senior Relationship Banker

Northeast Bank•Bangor, ME

3d•$26 - $34

About The Position

The Senior Relationship Banker serves as the Banking Center’s primary internal sales and relationship-development professional. The role proactively identifies opportunities to grow consumer and business deposits, deepen customer relationships, and establish Northeast Bank as customers’ primary financial institution. Using a consultative approach, the banker understands financial needs and recommends appropriate consumer and business deposit solutions while providing exceptional service, requesting referrals, supporting customer onboarding, and maintaining ongoing engagement. The banker collaborates with the Banking Center team to achieve growth, retention, sales, service, and operational goals. The position also provides account-servicing and transactional support, including teller-line assistance when needed. It requires accurate transaction processing, attention to operational excellence, and compliance with Bank policies and applicable laws. The banker supports Bank-sponsored community activities and events and may assist with delegated duties in the Banking Center Manager’s absence.

Requirements

High school diploma or equivalent.
Demonstrated success as an individual sales contributor, including achieving sales goals, growing deposits, deepening relationships, and developing long-term, high-value customer relationships.
Strong consultative-selling, customer-discovery, referral, follow-up, and closing skills.
Self-motivation, initiative, ownership of results, consistent follow-through, and adaptability to change.
Excellent customer service, communication, listening, relationship-building, and diplomacy skills.
Ability to collaborate, coordinate warm transfers, and contribute positively to a team-based sales and service environment.
Sound judgment in matching customer needs with appropriate solutions.
Thoroughness, attention to detail, strong mathematical skills, and accurate alphanumeric data-entry ability.
Strong ethics and commitment to protecting customer privacy and confidential information.
Ability to work effectively in a fast-paced environment, manage competing priorities, and perform under pressure.
Ability to make sound decisions, including on-the-spot transaction decisions, while balancing customer satisfaction against the Bank’s exposure to loss or fraud.
Ability to work effectively with people at all levels and consider the interests of the Bank, customer and employee goodwill, and the Bank’s public image.
Ability to remain stationary for long periods, occasionally lift up to 25 pounds, and ascend and descend one flight of stairs.
Ability to work unpredictable hours, including Saturdays, and travel as required.
Ability to express or exchange ideas with colleagues, customers, and vendors.

Nice To Haves

Five or more years of retail banking, financial services, or sales and service experience is preferred.

Responsibilities

Maintain knowledge of the Bank’s products, services, sales processes, and relationship-management tools.
Identify opportunities to grow consumer and business deposits, deepen existing relationships, and make Northeast Bank customers’ primary financial institution.
Use customer discovery, available customer information, and needs assessment to recommend suitable financial solutions.
Build trusted customer relationships and provide timely advice and exceptional service.
Request referrals and follow up on leads and opportunities to acquire or expand customer relationships.
Manage the customer experience from greeting through resolution or follow-up, rotating between the sales and service platform and teller line as needed.
Support new-customer onboarding and ongoing engagement, including confirming account setup, introducing services, conducting follow-up, and identifying relationship-growth opportunities.
Respond accurately and promptly to customer inquiries, resolve issues, and confirm customer satisfaction.
Conduct customer outreach, set appointments, and follow up on leads to generate deposit growth and relationship-development opportunities.
Document customer needs, sales activities, referrals, follow-up commitments, and outcomes in Bank systems.
Achieve individual sales, service, referral, deposit-growth, and relationship-deepening goals and contribute to Banking Center performance.
Represent the Bank positively to customers, prospective customers, and colleagues.
Answer incoming calls, assist callers, and route them appropriately.
When staffing warrants, process retail and commercial transactions, including deposits, withdrawals, transfers, loan payments, and check-cashing transactions.
Record transactions accurately and promptly in accordance with Bank policies and procedures.
Maintain and balance a cash drawer, buy and sell currency from the vault, and periodically batch cashed checks.
Assist with ordering, receiving, verifying, and distributing cash and, as directed, balance and replenish ATM cash.
Participate in other assigned activities and provide backup for delegated Banking Center Manager duties when needed.
Comply with applicable laws and regulations and Northeast Bank policies and procedures.
Complete required technical and regulatory training.
Collaborate with the Banking Center team to achieve shared goals and contribute to a positive, accountable sales and service culture.
Share customer insights, coordinate handoffs, and communicate follow-up commitments with team members and internal partners.
Provide peer coaching, product knowledge, and constructive feedback as appropriate, and recognize team successes.
Support assigned Bank-sponsored community activities and Banking Center events, representing the Bank professionally and facilitating customer follow-up.
Partner with the Banking Center Manager on external business-development opportunities while maintaining a primary focus on internal sales, customer engagement, deposit growth, and relationship deepening.