Senior Relationship Banker- Bilingual Preferred

Simmons Bank • Little Rock, AR

10d • Onsite

About The Position

Simmons Bank is a dynamic regional community bank seeking a Senior Relationship Banker. This role is responsible for building, expanding, and retaining client relationships while providing an exceptional client experience. The Senior Relationship Banker will offer expert financial solutions by assessing client needs and recommending appropriate bank products and services. They will actively market Simmons solutions through daily interactions, outbound calling, business visits, networking, and 'At Work' events, aiming to meet and exceed individual and branch goals. This position also involves assisting clients with account services, teller transactions, and problem resolution, acting as a professional Simmons Ambassador. All Relationship Bankers receive comprehensive training. The Senior Relationship Banker will have increased revenue expectations compared to lower-level RBs and will serve as a liaison for operational items, demonstrating strong delegation skills.

Requirements

• HS Diploma/GED
• Two years customer-facing and goal-oriented experience
• Ability to effectively motivate and present information in one-on-one and small group situations, to customers, clients and other employees in the organization.
• Embrace a team-centric approach to collectively help our customers in an ever evolving and fast paced banking environment.
• Met or exceeded individual goals for the most recent 3 of 4 quarters.
• Understand and utilize social media platforms to help share brand awareness and obtain market knowledge.
• This position requires registration with the National Mortgage Licensing System and Registry (NMLS) and/or Obtain an NMLS license after employment.

Nice To Haves

• Bilingual Preferred
• Coach and lead the branch team according to process and protocol in the absence of an AFCM.
• Regularly conduct team kickoff and meetings with guidance of branch leadership.

Responsibilities

• Share and recommend the bank's full scope of resources with customers, including traditional in-branch services, digital capabilities, and business partner resources.
• Ensure individual goals are met through required levels of in-person and outbound calling activities, utilizing a needs-based philosophy.
• Perform all functions related to opening and closing accounts, including assisting customers with appropriate account selection, performing research, and complying with BSA and CIP requirements.
• Facilitate consumer loan requests: solicit loan requests; maintain knowledge of loan policies and procedures; assist with branch(es)’ consumer loan portfolios; coach staff (in the absence of an AFCM) to sell and handle consumer loan requests effectively.
• Uncover needs and refer customers to a partner-centric team that works with small business, corporate and institutional partners, and mortgage and financial advisors.
• Maintain a high level of client satisfaction by engaging customers and ensuring an optimal customer experience.
• Ensure all departmental documents and activities are performed in compliance with applicable laws, regulations, policies, and procedures, including completion of required compliance training.
• Process customer requests and transactions accurately and professionally, engaging in genuine conversations to identify needs and recommend solutions.
• Serve as a liaison for operational items with strong delegation skills.
• Guide and reinforce training with all junior associates under the direction of the Financial Center Manager.
• Assume the role of SME (Subject Matter Expert) in the branch regarding all product and services offerings.
• Work jointly with branch leadership in guiding and reinforcing training with all junior associates.
• Coach transactional associates toward conversation starters and improved referrals.
• Perform other duties and responsibilities as assigned.

Benefits

• Full financial capabilities to meet unique needs of customers
• Resources of a traditional bank supported by cutting edge technology
• Comprehensive training on all requisite products, services, needs-based conversations, and other tools necessary to perform the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED