Senior Relationship Banker

Newburyport Five Cents Savings Bank•Amesbury, MA

10d•Onsite

About The Position

The Senior Relationship Banker provides customer service duties and recommendations while reaching established goals. Utilizes the Bank’s Service Excellence Standards and product knowledge to develop, manage and grow customer relationships. Contributes to the sound operation of the branch. Mentors newer team members and collaborates with other team members. May oversee the daily running of the branch in the assistant managers absence.

Requirements

High school diploma or equivalent.
Obtain Notary Public commission within the first year of employment.
Minimum 3 years of retail or customer service experience, preferably in a teller and or customer service role, or equivalent combination of both.
Working knowledge and aptitude for math, working with numbers and cash handling.
Demonstrated excellent customer service and oral and written communications.
Demonstrated interest in developing banking industry skills and provide an exceptional customer experience.
Demonstrated passion and commitment to delivering experiences that enhance clients’ financial well-being.
Strong organizational skills.
Highly motivated self-starter with a strong work ethic, focused on acting in the best interest of clients while considering the Bank’s objectives.
Proficient with computer software applications and utilizing internet-based applications.
Attention to detail.
Ability to use critical thinking and problem-solving skills to effectively address clients’ needs.
Ability to communicate clearly and confidently, easily engaging with clients of all types.
Ability to work collaboratively to achieve goals, fostering and maintaining strong relationships.
Ability to work effectively as part of a team.
Ability and willingness to work evenings, weekends, and at multiple market locations as required.
Clear speech and good hearing both face to face and on the phone; hears well in noisy social environments
Clear vision at 20 inches or less with or without corrective lenses; vision sufficient to drive motor vehicles safely with or without corrective lenses
Must be able to lift up to 10-25 pounds routinely, and up to 50 pounds occasionally

Responsibilities

Serves as a mentor for Relationship Bankers coming out of training until a level of mastery of job function has been achieved.
Performs weekly and monthly audit procedures with the branch management team.
Assesses transaction risk by conducting a review of the transaction prior to processing an override transaction for Relationship Bankers.
Oversees branch operations in absence of Assistant Branch Manager, including opening and closing of Bank office.
Adapts seamlessly to diverse responsibilities within the branch.
Demonstrates a thorough knowledge of all Bank products, services, procedures, policies, and appropriate regulatory and compliance issues relating to daily job functions.
Completes all assigned and required training in a timely manner.
Participates in meetings as required to gain understanding of new products and initiatives.
Demonstrates and explains additional products and services to customers using a consultative approach, identifying complementary services that add value; aims to cross-sell when appropriate, including during in-branch visits and when completing outbound calls using leads generated from Marketing or customer relationship management (CRM).
Deepens relationships with new and existing customers by discussing and identifying customer’s financial needs, including making referrals to other colleagues and departments to ensure customer needs are met.
Opens new consumer and business accounts, certificates of deposit (CDs), and all other ancillary products offered by the Bank. Answers customer questions, provides account opening information, and ensures proper paperwork is completed and entered into the system.
Meets performance goals consistently, while actively promoting products and services to add value and create customer awareness.
Participates in branch customer outreach programs and campaigns initiatives as assigned
Learns and adheres to all branch operation policies and procedures, including but not limited to check cashing, deposit-taking, account openings, debit card issuance, branch openings and closings, audit and compliance requirements, vault/automated teller machine (ATM) management, and other operational functions.
Services customers by processing a variety of transactions with minimal or no errors, including but not limited to: accepting checks for cash and deposit, processing payments for loans and other services, maintaining necessary logs and processing mailed deposits, issuing money orders and official checks, processing coin, and ordering customer checks according to Bank policies and procedures, assessing appropriate fees for all services, verifying all transactions, placing holds when appropriate, and balancing assigned drawer upon completion of assigned shift to ensure compliance.
Verifies transactions and account balances, ensuring compliance with bank policies and state/federal regulations and the Bank Secrecy Act (BSA).
Provides support with ATM related issues and weekly ATM balancing procedures.
Aids with verification of incoming and outgoing cash shipments.
Performs security function by opening and closing Bank and vault, ensuring overall safety and security of Bank grounds.
Ensure adherence to federal and state laws, regulations, and bank policies by preventing violations, minimizing risks, and safeguarding the Bank’s interests.