Senior Registration Specialist, ED (Night Shift: 7p-7a) - ONSITE

Vanderbilt University Medical Center•Nashville, TN

1d•Onsite

About The Position

Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research. This role is responsible for the onsite registration, arrival processes, discharge and insurance validation. It resolves issues related to registration, billing, insurance, and payment of accounts. Acts as a mentor to peers.

Requirements

3 years relevant work experience
High School Diploma or GED
System Knowledge (Intermediate)
Data Entry (Intermediate)
Customer Service (Intermediate)
Critical Thinking (Intermediate)
Documentation (Intermediate)

Nice To Haves

Mentoring & Coaching (Novice)

Responsibilities

Introducing, training, supporting and mentoring new staff to their role.
Performing administrative functions to ensure the department operates according to policies, procedures and protocols.
Performing all assigned area functions per departmental guidelines.
Ensuring that all cases are entered accurately and thoroughly into the admissions, discharge, transfer and billing system.
Providing customer service and status updates in waiting room, in-room, and prior to patient departure.
Requesting payment and provides payment plan information for patient account balances when necessary.