Senior Registration Coordinator

Mass General Brigham•Boston, MA

2d•Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. This role is responsible for coordinating and leading registration staff, ensuring the smooth flow of patient intake, and maintaining a high level of accuracy in patient information.

Requirements

High School Diploma or Equivalent required
Patient Registration/Admissions Experience 3-5 years required
Strong knowledge of hospital registration procedures, insurance verification, and medical terminology.
Knowledge of regulatory requirements and compliance standards related to patient registration and privacy.
Leadership qualities, including the ability to motivate and inspire team members.
Excellent interpersonal and communication skills for interacting with patients, families, and hospital staff.
Demonstrated problem-solving skills and ability to handle difficult situations with professionalism and tact.
Strong attention to detail and accuracy in data entry and documentation.

Nice To Haves

Bachelor's Degree Related Field of Study preferred

Responsibilities

Lead the registration process for all incoming patients, including in-person, phone, and online registrations.
Oversee the collection and verification of patient demographics, insurance information, and relevant medical data to facilitate proper billing and treatment planning.
Ensure the accurate and complete entry of patient information into the hospital's electronic health record system.
Provide guidance, support, and mentorship to registration staff, including training on registration procedures and customer service standards.
Handle complex or escalated patient registration issues, ensuring a satisfactory resolution while maintaining professionalism.
Oversee the process of verifying patient insurance coverage and obtaining necessary authorizations for medical procedures, treatments, or hospital admissions.
Ensure compliance with hospital policies, industry regulations, and data privacy laws, including HIPAA, during the registration process.
Generate and analyze registration-related reports, identifying trends and areas for improvement.