Front Desk - Senior Registration Associate – Amsterdam

Trinity Health•Amsterdam, OH

8d•$19 - $24•Onsite

About The Position

The Front Desk - Senior Registration Associate position is located in our Outpatient Cardiology Office in Amsterdam, NY, and is a Full-Time, Day Shift role. This position is responsible for performing and coordinating front-end functions to ensure the achievement of established revenue cycle metrics, consistent with excellence standards and practice workflows. Key duties include scheduling and registration, check-in, check-out, charge entry/claims, and end-of-day processes. General duties encompass document processing, scanning, and inbox monitoring.

Requirements

Strong leadership skills required
High School Diploma/Equivalent Required
Demonstrated proficiency with Microsoft Office product and other computer applications
Demonstrated experience with delivering successful customer service
Demonstrated experience with handling multiple priorities in a deadline driven environment
Managing difficult customers respectfully and without confrontation
Ability to lift 25 lbs.

Nice To Haves

Associate’s degree preferred
Previous medical office experience preferred

Responsibilities

Ensure distribution of work throughout the team is sufficient to meet daily schedules
Display leadership qualities
Manages daily staffing needs in coordination with office and float pool managers
Serve as a mentor and role model to all colleagues
Schedules patient appointments to maximize patient access
Handles all incoming calls and directs appropriately
Registers patient, obtains necessary consent forms and patient demographic data
Collects co-pay at check-in/or check-out when applicable. Documents monies collected and generate patient receipts
Acts as liaison between patients and clinical staff; monitors for delays and informs patient
Schedules all follow-up appointments at check-out, including ancillary and/or diagnostic tests
Obtains pre-authorizations for diagnostic testing for specialist office visits as assigned
Obtains referrals for specialist office visits
Consistently and accurately passes charges in accordance with office policies and procedures
Information Processing: Understands and performs parsing process on a daily basis to electronically file information into the Electronic Medical Record. Parses accurately in compliance with expected standards
Maintains patient confidentiality and adheres to HIPAA regulations
Works cooperatively with all team members to ensure quality patient care at all times
Communicates respectfully and effectively with providers, clinical staff, colleagues, managers and others
Cross covers other areas needed