Senior Registered Virtual Client Service Associate

Raymond James

3d•Remote

About The Position

Supports Financial advisors and their prospective and existing clients and other branch staff team members. Demonstrates effective communication skills across multiple platforms (phone, email, in-person, virtual), as well as the ability to organize, manage, and track multiple, detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced, task-oriented work environment. Under general supervision, uses specialized skills gained through training and experience to provide proactive, virtual support to financial advisors. Provide efficient, high quality client service, account maintenance, and administrative support to advisors within the scope of the program. Follows established standard operating procedures to perform tasks, projects, and assist clients. Receives general guidance and direction to perform other work with substantial variety and complexity requiring decision making responsibility.

Requirements

Associate’s degree and five (5) years of licensed financial services industry service experience.
Branch experience preferred
An equivalent combination of experience, education, and/or training as approved by Human Resources.
SIE required provided that an exemption or grandfathering cannot be applied.
Series 7 required.
Series 63, 65 and/or 66 as required by state.
Ability to obtain additional securities and advisory state registrations if required by state.
General Experience - 6 to 10 years
s66 - Uniform Combined State Law Examination - Financial Industry Regulatory Authority (FINRA)
s7 - General Securities Representative Examination - Financial Industry Regulatory Authority (FINRA)
Securities Industry Essentials Exam (SIE) - Financial Industry Regulatory Authority (FINRA)
Proficient use of Microsoft program suite, with advanced excel knowledge
Able to analyze account information
Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment.
Provide the most efficient usage of technology and firm resources to enhance the client experience
Ability to Help drive utilization/adoption to key tools and resources
Use appropriate interpersonal styles and communicate effectively, both orally and in writing, with all organizational levels.
Work independently.
Provide a high level of customer service.

Nice To Haves

Branch experience preferred

Responsibilities

Communicates with assigned advisors proactively on a daily basis to ensure needs are being met and necessary support is being provided.
Manages client account maintenance activities which includes, but is not limited to opening/maintaining accounts, submitting forms, money movement, monitoring transactions and transfers, etc.
Delivers client support which includes, but is not limited to client meeting preparation, running reports, meeting follow up, and special outreach projects, etc.
Provides high caliber service to clients by responding to inquiries and requests promptly.
Researches complex client situations, communicates with home office departments to seek a timely resolution, while managing client’s expectations until resolved.
Participates in ongoing training and education to ensure the most efficient usages of technology and firm resources.
Performs other duties and responsibilities as assigned.
Coordinates /oversees the transition process for new client transition of accounts with other functional areas to ensure a professional process from initial client contact through transition of accounts ensuring proper execution of every step of the new client onboarding process.
Assists with prospective clients, provides consultation and education regarding the Raymond James and Associates platform.
Knowledge of Company’s working structure, policies, mission, and strategies.
General office practices, procedures, and methods.
Financial industry experience
Use appropriate interpersonal styles and communicate effectively, both orally and in writing, with all organizational levels.
Work independently.
Provide a high level of customer service.
Skill in Proficient use of Microsoft program suite, with advanced excel knowledge
Able to analyze account information
Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment.
Provide the most efficient usage of technology and firm resources to enhance the client experience
Ability to Help drive utilization/adoption to key tools and resources
Use appropriate interpersonal styles and communicate effectively, both orally and in writing, with all organizational levels.
Work independently.
Provide a high level of customer service.