Senior Regional Operations Director - Marken (North America)

UPS • San Francisco, CA

2d

About The Position

The Senior Regional Operations Director, NORAM is the senior operational leader for the North America region, accountable for the strategic direction, performance, service excellence, customer experience, quality, compliance, and cost efficiency of regional operations. Reporting directly to the Chief Operating Officer, the role leads operations across regional functions, facilities, and business units; represents NORAM to clients; and serves as a member of the Global Operations Leadership Team.

The director develops and executes regional operational strategy, drives continuous improvement, optimizes network performance, supports business growth, and ensures high standards of service, quality, and regulatory compliance. The position partners with Commercial, Quality, Finance, HR, IT, Customer Service, and Global Operations leadership to align execution with enterprise objectives and customer expectations. It oversees Branch Managers, Functional Operations Directors, and other regional operational leaders, fostering accountability, operational excellence, innovation, employee development, and sustainable growth. The director may represent the Chief Operating Officer in regional governance, customer engagements, and strategic initiatives.

Requirements

• Bachelor’s degree required.
• Minimum 10 years of progressive leadership experience in logistics, supply chain, healthcare logistics, transportation, distribution, or related industries.
• Demonstrated experience leading large-scale, multi-site operations organizations.
• Proven track record of delivering operational excellence, service improvement, and cost optimization.
• Strong financial acumen, including experience managing operating budgets and business performance metrics.
• Experience leading geographically dispersed teams through direct and indirect reporting structures.
• Strong executive presence and ability to influence stakeholders at all organizational levels.
• Demonstrated success in customer-facing leadership roles and strategic account management.
• Strong analytical, problem-solving, and decision-making capabilities.
• Excellent verbal, written, presentation, and interpersonal communication skills.
• Proven ability to lead organizational change and transformation initiatives.
• Ability to manage multiple priorities in a fast-paced, complex operational environment.
• Willingness to travel extensively throughout North America and globally as required.
• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Nice To Haves

• Advanced degree.
• Experience working in highly regulated healthcare, pharmaceutical, clinical trial, or specialty logistics environments.

Responsibilities

• Lead all NORAM operations, aligning them with company strategy, customer commitments, and financial objectives.
• Provide leadership and direction to Branch Managers, Functional Operations Directors, Regional Program Leaders, and other operational leaders.
• Own regional performance across service, quality, compliance, customer satisfaction, productivity, and cost management.
• Establish and monitor key performance indicators and drive accountability across the region.
• Develop and execute regional strategies to support growth, scalability, and operational excellence.
• Own forecasting and the development of operational budgets.
• Lead network optimization, including facility footprint, transportation design, capacity planning, and resource allocation.
• Drive continuous improvement in service excellence, customer experience, productivity, and profitability.
• Partner with Commercial leadership on strategic account growth, customer retention, and new business opportunities.
• Serve as executive sponsor for key customer relationships and critical customer escalations.
• Lead regional business continuity, risk management, and operational resilience initiatives.
• Ensure compliance with GDP, GxP, regulatory, quality, and company standards.
• Identify and implement automation, digital transformation, and process improvement opportunities.
• Manage regional operating budgets, capital expenditure planning, and cost-efficiency initiatives.
• Develop leadership capability through coaching, succession planning, and talent development.
• Collaborate with Global Operations leadership to share best practices and support enterprise-wide initiatives.
• Represent NORAM Operations in executive leadership forums and strategic planning activities.
• Travel throughout the region as required to support operational performance, customer engagement, and employee development.

Benefits

• Medical/prescription drug coverage
• Dental coverage
• Vision coverage
• Flexible Spending Account
• Health Savings Account
• Dependent Care Flexible Spending Account
• Basic and Supplemental Life Insurance
• Accidental Death and Dismemberment coverage
• Disability Income Protection Plan
• Employee Assistance Program
• 401(k) retirement program
• Vacation
• Paid holidays and personal time
• Paid sick and family and medical leave time as required by law
• Discounted Employee Stock Purchase Program
• Annual short-term and/or long-term incentive compensation programs, subject to eligibility requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Senior