Senior Regional Manager - San Francisco Bay Area

Avanath•San Francisco, CA

10h•Hybrid

About The Position

Avanath is a property management company focused on providing affordable housing for the workforce. The Senior Regional Manager role involves broad operating latitude and decision-making responsibility for managing a significant real estate portfolio. This role supports the company's brand, reputation, and commitment to consistent excellence in service to residents, guests, and communities. The position provides expertise and management for acquisition, due diligence, lease-up, and capital improvements strategies within the management platform and overall property operations. The successful candidate will contribute to overseeing systems, ensuring quality procedures and training, and driving continual improvement in efficiency and technology. This role is key in fostering high company morale, acting as a cheerleader for success, and managing communities profitably while upholding business ethics and fairness. The Regional Manager is responsible for creating an atmosphere that supports the satisfaction and well-being of team members and residents, aligning with company goals. A high degree of professionalism and positive engagement with residents and the workforce is essential. The role requires a strong sense for creating community, going the extra mile for positive experiences, and building relationships with vendors, regulatory bodies, and social services. An authentic, open, and professional attitude is needed to resolve concerns, utilizing organizational resources. Active listening and support are integral to Avanath's success, ensuring all feel seen, heard, and valued.

Requirements

5+ years of experience in a community management position is highly desired.
7+ years in multifamily experience highly desired, affordable housing experience preferred.
Lease Up / New Development experience where required.
Intermediate skill level of the Microsoft Office Suite (Word, Excel, PowerPoint), property management systems, Internet, and email.
Frequent travel within the region, as well as regional corporate and industry travel, is required.
Strong interpersonal skills, as well as strong verbal and written communication skills, are required.
Ability to interact effectively with residents, housing/tenant associations, senior executives, business vendors, community team members, and investor contacts as needed.
Ability to work well under time and other constraints; must be adept at multitasking.

Nice To Haves

Knowledge of LIHTC and Tax Credit/Bond/conventional qualifications preferred, as it’s based on the needs of the region.
Training experience desired.

Responsibilities

Assist in the development and execution of the region's operational budgets.
Prepare and review monthly operating statements for accuracy, budgets to actual variances, and bottom-line cash flow control.
Produce reports and monthly financials accurately and timely, aligning with Avanath’s operational protocol.
Maximize the operating efficiency and financial performance of the portfolio by developing strategic plans for enhanced performance.
Assist in the development of the region’s collections and implement a system to achieve 0% rent delinquency.
Oversee large capital projects and effectively communicate between multiple departments where applicable.
Prepare and submit subsidy vouchers, where applicable.
Visit the communities with the assigned portfolio a minimum of 3-4 times per week.
Manage up to 10 sites and a diverse workforce.
Direct and support the personnel and performance of each site, coaching leaders, and providing clear and concise feedback and direction, selection, and staffing decision-making.
Work with and support all back office and corporate support functions, including compliance, finance and accounting, asset management, capital projects, and human resources.
Assess and complete the team’s performance on an annual basis.
Recognize opportunities for team development when there are performance-based and cultural concerns.
Challenge all team members to achieve higher levels of performance by establishing and communicating clear goals.
Respond to any team member concern, maintenance condition, resident problem, breach of security, and/or emergency.
Coordinate and oversee on-site operations, including budget implementation, compliance matters, vendor relationships, contractor workmanship, rent collections, accounts payable, etc., to ensure smooth operations of the property.
Maintain positive interaction and communication with residents regarding operational concerns, community initiatives, and other community-related subjects.
Refer residents as necessary to other appropriate services and agencies.
Assist the team in creating and implementing systems that provide necessary services to residents, including the immediate acknowledgment and prompt action to correct complaints.
Respond to any potential housing violations and liability concerns regarding the property in a prompt, transparent, and effective manner.