Senior Regional Field Service Manager- West

Danaher • San Diego, CA

3d • $145,000 - $155,000 • Remote

About The Position

Leica Biosystems, a Danaher operating company, is seeking a Senior Regional Field Service Manager for the Western U.S. This role is responsible for leading field service operations, ensuring high-quality service delivery, driving customer satisfaction, operational performance, and revenue growth. The position is fully remote and part of the Service Organization. The company's mission is to advance cancer diagnostics and improve lives by providing innovative and reliable solutions. This role offers an opportunity to build a world-class Service organization within a collaborative leadership environment.

Requirements

• Bachelor’s degree with 9+ years of experience or Master's degree with 7+ years of experience within field service or a similar support function
• Minimum of 5 years management experience
• Ability to travel 50-80%, including domestic and international. May be required to travel on short notice and for extended periods.
• Must have a valid driver’s license with an acceptable driving record.
• Must have a valid U.S. Passport.
• Ability to lift, move or carry equipment up to 50 lbs.

Nice To Haves

• Previous experience in Diagnostics and/or Medical Device Industry.
• Experience in Lean Enterprise business system/environment, including Daily Management, Kaizen, and structured Problem-Solving processes
• Leading teams and driving change in a global matrixed organization.

Responsibilities

• Lead and develop the regional Field Service organization by managing Field Service Engineers across the Western U.S., setting clear expectations, and driving capability, engagement, and talent development.
• Own hiring, coaching, and performance management to build a high-performing, scalable team.
• Own service delivery and operational performance across the region, ensuring consistent execution of installations, preventative maintenance, and break/fix activities.
• Drive key service KPIs (response time, first-time fix, productivity) while optimizing resources and cost-to-serve.
• Deliver a differentiated customer experience by building strong relationships with key accounts and proactively addressing needs.
• Lead escalations and use customer feedback and service data to drive continuous improvement.
• Drive cross-functional alignment to ensure seamless execution, partnering with Sales, Technical Assistance Center (TAC), and Service Operations to coordinate service activities and remove barriers.
• Ensure consistent, high-quality delivery across teams.
• Lead continuous improvement using DBS principles, applying structured problem solving and data to identify root causes and implement sustainable solutions.
• Support commercial growth and strategic customer management by identifying opportunities to expand service offerings and partnering with Sales to strengthen customer relationships.

Benefits

• Comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
• Eligible for bonus/incentive pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior