Event Services - Senior Regional Director of Operations

Allied Universal • Westminster, CA

9d • $110,000 - $150,000 • Onsite

About The Position

Allied Universal® Event Services, an Allied Universal® Company, is hiring a Senior Regional Director - Operations based in our Westminster, CA branch with responsibility over the Southern CA region. The Senior Regional Director - Operations is responsible for overseeing the event security and guest services business operations throughout a designated region. The Sr. Regional Director - Operations will manage and direct all operational, financial, administrative, client relations, and staff activities while overseeing a large, growing P&L. The Sr. Regional Director - Operations will oversee Branch Managers responsible for total PNL performance to include sales and operations within their region. Functional leaders overseeing recruiting, HR, scheduling, training, and compliance will also report to the Sr. Regional Director - Operations in their respective region. The individual will build and retain profitable business growth, which also includes leading the delivery of services through a team led by local account and branch management. He/she will ensure strong client relationships and retention, along with operating compliance and efficient business operations.

Requirements

• Bachelor’s Degree is desired plus at least 7 years of general management experience in the event security and guest services / crowd management services industry.
• Must possess a minimum of five (5) years of experience in a leadership role involving the delivery of event and guest services to large multi-location customers
• Prior contract or proprietary security services, related service industry, law enforcement, and/or military experience is highly desired.
• Highly effective leader with the ability to build strong relationships internally with all levels of the organization and manage under difficult service delivery timeframes.
• Willingness to attend professional networking or community events as needed to develop and grow business relationships and opportunities
• Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
• Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
• Must be highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology.
• Professional, articulate and able to use good independent judgment and discretion. Must have proven ability to maintain correspondence, discussions and materials in strictest confidence. Must be able to work overtime as needed.
• Current state driver’s license, clean driving record (no points in prior 3 years), minimum level of insurance as required by Company policy, and ability to safely operate a vehicle required.
• Professional, articulate and able to use good independent judgment and discretion.
• Outstanding verbal and written communication skills required. Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required.
• Must possess strong understanding and skill in ABI system management
• Must possess experience in the Event Services marketplace
• Work history to include demonstration of: Strong customer service skills
• Excellent written and verbal communication skills
• Detailed logistical and analytical skills
• Demonstrated understanding of business processes and their purpose
• Excellent organizational and prioritization skills
• Effective oral and written communication skills
• Planning and organizing
• Proficiency with Microsoft Office Applications
• Problem solving
• Active listening
• Encourage effective teamwork
• Assess and evaluate situations effectively
• Identify critical issues quickly and accurately
• Compile, sort, and interpret data
• Research, investigate, compile information
• Mediate conflict with tact, diplomacy
• Write informatively, clearly, and accurately
• Coaching, mentoring, motivating
• Strategic Orientation
• Team Leadership
• Setting and achieving goals
• Teamwork
• Attention to detail

Nice To Haves

• Prior contract or proprietary security services, related service industry, law enforcement, and/or military experience is highly desired.

Responsibilities

• Ensure delivery of world class customer service to all clients while managing client relations, new job startups/transitions of new accounts, and employee relations.
• Manage day to day operations of the region down to the branch, including coaching, developing, and guiding the branch team to perform efficiently and effectively.
• Implement and monitor ongoing compliance with all company-wide programs, such as licensing, investigations (employee and general liability/auto), employee benefit programs, branch office procedures, resource policies, employee coaching/discipline, etc.
• Responsible for region profitability: overseeing control of all financial impacts to the region, including holding branch management accountability with event specific profitability, resource identification/utilization, unbilled overtime, and training expenses.
• Assist the President in planning on both a short-term and long-term basis, for future operational growth and expansion.
• Direct and administer the core event security operations of the region, providing guidance and support on all operational issues related to client relations (payroll and billing resolution, recruiting, and hiring, service issues, etc.).
• Oversee and manage operational and financial functions including payroll, billing, accounts receivable, scheduling, recruiting, training, etc. for the region.
• Generate new business through partnership with Event Services Sales Leadership

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior